Executive Operations Manager

PLEASE READ THE WHOLE JOB APPLICATION BEFORE APPLYING! APPLY ONLY THROUGH THE LINK PROVIDED AT THE BOTTOM. Submissions not submitted via the link WILL NOT be read.

About Us

- We're a fast-growing digital marketing agency for the alcoholic-beverage niche, helping liquor stores and alcohol brands sell, communicate, and grow online.
- Our work spans retail marketing, content, email, ads, SEO, client strategy, AI systems, and automation. We build smarter ways to manage campaigns, speed up production, improve reporting, and organize client accounts.
- We move fast, test new tools, and expect the team to use AI to organize information, streamline workflows, cut manual work, and strengthen client delivery.

About the Role

- This role primarily supports our agency accounts while helping improve the systems and automations behind the work. Our team operates globally across all businesses, creating strong opportunities for learning and cross-functional growth. Though you may support work across companies, this role focuses mainly on account operations, client communication, project management, and executive support,
- Time Commitment: Full time, 8+ hours/day, 5 days a week
- We’re looking for a sharp, organized, AI-forward Account Operations Manager who can manage client accounts, run communication, support project flow, and help leadership stay on top of priorities.
- You’ll sit between client management, project management, internal operations, and executive support. This role is for someone who can take scattered information, organize it clearly, follow up without being chased, and keep accounts moving.
- You must have a reliable high-speed internet connection, a dedicated workspace free from noise and distractions, and a professional client-facing approach in all interactions.

Core Focus

- Manage day-to-day account operations across client accounts, including requests, approvals, deadlines, follow-ups, and internal handoffs.
- Run client communication through Slack, email, and calls with clear updates, next steps, and action items.
- Support project management by building task lists, tracking timelines, coordinating with internal teams, and flagging blockers early.
- Turn messy notes, calls, Slack threads, and client requests into organized summaries, tasks, and priorities.
- Support leadership with scheduling, reminders, meeting notes, follow-ups, admin tasks, and priority tracking.
- Use AI tools to speed up research, summaries, documentation, client updates, SOPs, checklists, and workflow cleanup.
- Help improve internal systems, templates, and processes so repeated tasks become faster, cleaner, and easier to manage.
- Coordinate with writers, designers, developers, media buyers, account leads, and leadership to keep work moving.
- Maintain updated client notes, preferences, account details, and project records.

Qualifications & Preferences

- 10-15+ years in account management, client success, project management, operations, executive support, or a similar role.
- Agency, marketing, creative, SaaS, or e-commerce experience preferred.
- Excellent written and spoken English for US-based client communication.
- Strong organization skills with the ability to manage multiple accounts, deadlines, and moving pieces at once.
- Comfortable communicating with clients in a professional, direct, and helpful way.
- Able to take ownership, follow up, and solve problems without waiting for every instruction.
- Comfortable using AI tools like ChatGPT, Claude, Gemini, or similar platforms for practical work support.
- Familiarity with project management tools like ClickUp, Asana, Trello, Monday, Notion, or similar platforms.
- Comfortable creating clear client updates, internal notes, task lists, SOPs, and instructional videos when needed.
- When asked, the application code is “Alden.”

What We Offer

- Competitive base salary based on experience plus performance bonuses per account.
- A friendly, collaborative team environment that values practical ideas, speed, ownership, and proactive communication.
- Opportunities to build better systems, improve client workflows, support AI adoption, and make a real impact across several growing businesses.
- Room for growth as a core contributor to our expanding team.

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