Executive Assistant

Rockstar Virtual Assistant / Customer Experience Manager
FlexPro Cleaners | Syracuse, New York

We're growing, and we're looking for someone who wants to grow with us.

This is NOT a typical Virtual Assistant position.

We're looking for someone to become the voice of our company the first impression every customer has when they call, text, or email us.

If you're simply looking to answer messages or complete tasks, this probably isn't the right position.

If you genuinely enjoy talking with people, solving problems, staying organized, and helping a business grow, we'd love to meet you.

Who We're Looking For

We're looking for someone who communicates naturally not someone who sounds like they're reading from a script.

Our customers should feel like they're talking with a trusted friend who is professional, confident, and genuinely interested in helping them.

If people frequently compliment you on your communication skills, your personality, and your ability to make conversations feel easy, you'll likely be a great fit.

Your Responsibilities
Answer incoming phone calls quickly and professionally
Respond to text messages and emails throughout the day
Follow up with every new lead
Follow up on estimates that haven't been booked
Schedule residential and commercial cleaning appointments
Manage recurring customer schedules
Assign work to our cleaning technicians
Coordinate schedule changes and last-minute adjustments
Maintain our CRM accurately
Keep customers informed before and after their appointments
Help create an exceptional customer experience from the first phone call to the completed job
Experience We Prefer

Experience in a home service business is highly preferred.

Examples include:

Residential cleaning
Commercial cleaning
Maid services
HVAC
Plumbing
Electrical
Landscaping
Pest control
Roofing
Restoration
Any service business where customer communication and scheduling were part of your daily responsibilities
Software Experience

Experience with any of the following is a major plus:

GoHighLevel (GHL)
BookingKoala
CRM management
Slack
Google Workspace
Scheduling software
What We Value Most

We're honestly less concerned with knowing every software platform than we are with finding someone who truly enjoys helping people.

We're looking for someone who is:

Friendly
Personable
Organized
Reliable
Positive
Detail-oriented
Comfortable on the phone
Comfortable making outbound follow-up calls
Comfortable texting customers throughout the day
Able to multitask without becoming overwhelmed
What Success Looks Like
Every phone call gets answered quickly.
Every lead receives timely follow-up.
Customers feel appreciated.
Schedules stay organized.
Cleaners know exactly where they need to be.
Nothing falls through the cracks.
This Position Is NOT For You If...
You sound scripted or robotic.
You dislike talking on the phone.
You wait to be told what to do instead of taking initiative.
You are uncomfortable following up with customers.
You struggle to build rapport with people.
To Apply

Please submit:

Your resume
A 2–3 minute voice recording introducing yourself
A short video (2–3 minutes) telling us why you'd be a great fit for this position
A brief description of your experience with customer service and phone communication
Any experience with GoHighLevel, BookingKoala, or other CRM software
Your expected monthly salary
Final Step (Required)

Start your application with the phrase:

"People remember how you make them feel."

Then, answer this question:

If someone called asking for a quote to clean their home, what would you say during the first two minutes of that phone call?

We're not looking for a perfect script we're looking for your natural personality.

We're building a long-term team and want someone who takes pride in delivering outstanding customer service every single day. If that sounds like you, we'd love to hear from you.