Entry Level Tech Support Specialist

- Summary Introduction -
Do you speak and write English well?
Are you excited at the idea of coming to work for a U.S. Technology Company but aren't sure how to make the leap?
Do you have soft skills in Microsoft products, and helping friends or family with their computer problems but no or limited professional experience?
Well then maybe this is your lucky break! We're hiring someone that is eager to learn and likes solving problems and is specifically interested in the technology space.
Do you already have technical support experience? All the better!

- What we do -
Our company offers full service technical support for small US based businesses. Imagine businesses with employees that need help figuring out why their computer isn't starting, or why email isn't sending, or maybe they need a password reset.
Part of this also includes proactively following up on antivirus alerts, or ensure backups are running.

- Functions of The Role -
Honestly, we're still working out the particulars of the role, but the plan is to have this role carry on the day to day with regards to communication with existing clients on their technical needs. Client calls or emails requesting support. Then you collaborate with me and assist them with their issue. The position will operate within the hours of 9am and 5pm CST, but there is some degree of flexibility available depending on ---------- the beginning it will be a lot of working together to ensure you're comfortable with the role and customers are comfortable with you.
We're excited at the notion of having you join and grow with us.

At the beginning of your message please put the word ExcitedToStart! so that way we know you read this listing in its entirety.

Thanks!