Ecommerce Customer Support Agent

Customer Support Specialist (Remote)

Requirements

At least 1 year of experience in e-commerce customer support
Hands-on experience with Shopify
Familiarity with Gorgias, Commslayer, or similar customer support platforms
Strong written English communication skills
Able to manage a high ticket volume while maintaining accuracy and quality
Strong attention to detail and good time management

Responsibilities

Respond to customer inquiries via email and chat
Assist with tracking, refunds, returns, exchanges, and disputes
Provide clear, accurate, and timely resolutions
Meet productivity and quality expectations, including ticket handling targets
Keep customer records and case updates accurate

Nice to Have

References or recommendations from previous clients or employers

Location: Remote

If you're interested, please complete the application form below.
----------