eCommerce Store Operations Associate

Job Title:
VA Needed - eCommerce Store Operations Assoc. - Customer Service, Virtual Assistant, Admin.

Are You A Rockstar?

If so, we need to work together.

WHY YOU SHOULD WANT THIS JOB
- Exciting, fast growing company
- Fun work environment
- Small, close team
- Long term position
- Feel empowered, make decisions
- Grow with the company
- Live up to your potential
- Learn new skills
- Earn new responsibilities
- Variety of tasks & projects to work on
- Even become CEO if you want*
*Seriously - if you can prove yourself, we'll really consider ---------- PANY INFO
This is a small and fast-growing, customer focused eCommerce store (online retail) selling a wide variety of baby products, toddler products, and much more! Our revenues in 2021 are more than double 2020’s.

We’re very busy and we need someone to take over the day-to-day operations so I can focus on growing the store.

This is an exciting long-term opportunity for you.

We will grow together and hire more people, so you have the potential to become the manager, director… maybe even CEO - if you are amazing.

As you grow, the position can grow with you, based on your skills and interests -

Want to do social media? Awesome!
Want to focus on products? Fantastic!
Want to learn copywriting? Amazing!

Whichever direction your passion and talents take you, is exactly where we want you to be!

Are you ready?

JOB OVERVIEW
You’ll be responsible for running the store, starting with just a few tasks.

As you learn, you’ll gradually be in charge of most operations. We’ll train you on everything.

Main Responsibilities:
-Customer service
-Order management
-Product Management

You’ll answer customer questions via chat, email, and over the phone (most people just contact us via chat). You’ll be entering orders, assisting customers with any issues that they may have regarding their order, keeping inventory up to date, and uploading products to our ---------- SCRIPTION OF IDEAL CANDIDATE
- People Person w/ Positive Attitude
Friendly, fun, and a good listener. You need to be a strong communicator, speaking and writing.

Make people feel comfortable - convey empathy.

-Entrepreneurial
We are looking for somebody that wants to grow with the company and essentially treat it as your own. We hope to find somebody that will eventually be the one in charge!

- Self Starter
Self-motivated, happy working on your own with minimal guidance.

- Decision Maker
Comfortable making decisions and taking responsibility.

- Problem Solver
Able to think through problems, take initiative to help customers, recommend solutions, and not wait to be told what to do next.

- Follow Through / Proactive
If you are given a task, or a customer needs help, you need to follow up until it is solved - not stop or wait after the first step is taken.

- Assertive
Feel comfortable asking people to do things. Tell me when you disagree, and say why.

- Comfortable w/ Constructive Criticism
I'm always working to improve everything. If I notice that you can improve at something, I'll talk to you about it. I'll be nice and respectful, but direct and quick.

Do not apply if you’re not comfortable with constructive criticism.

- Cultural Flexibility
We are an American company. I've hired people from all over the world, and sometimes there are cultural misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do ---------- PANY CULTURE
We're transparent and very laid back; ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

PAY
Based on ability and experience, ranging from $500-1, ---------- NDIDATE REQUIREMENTS
- Honest
- Reliable
- Fluent in English, near native speaker
- Comfortable w/ basic business math
- Able to learn many different kinds of tasks
- Able to think through a situation & take steps to solve the problem
- Organized, able to follow a process
- Pay attention to details
- Entrepreneurial

Preferred:
- Customer service experience
- eCommerce experience
- Any experience in web design

ADDITIONAL DETAILS
*REQUIRED - Internet: Fast, stable connection that is NOT interrupted
Work Environment: Be able to answer the phone at any time during business hours without loud background noise.

WORKING HOURS
Full time position (40 hours/week): Working hours are Monday through Friday 9:00 AM to 6:00 PM US Eastern Standard Time.

HOW TO APPLY


Email a SHORT cover letter and resume to ----------

We look forward to hearing from you!