Customer Support Representative (E-commerce / Shopify Experience Required)

We are looking for a reliable and customer-focused Customer Support Representative to join our growing team.

Requirements:

Previous customer support experience
Experience with Shopify, Gorgias or other e-commerce platforms is required
Excellent written and spoken English communication skills
Strong problem-solving abilities and attention to detail
Ability to handle customer inquiries professionally and efficiently
Experience with email and chat support preferred

Responsibilities:

Respond to customer inquiries via email and chat
Assist customers with orders, returns, shipping, and product questions
Process refunds, replacements, and order updates
Maintain a positive customer experience
Work closely with the team to resolve customer concerns
Application Instructions:

Please send the following:

Your resume
A brief summary of your previous customer support and e-commerce experience
A voice recording introducing yourself and discussing your previous experience
(Please provide a shareable link using Google Drive, Vocaroo, Loom, or a similar platform.)

We look forward to hearing from you!