Customer Support Representative

We are a dynamic and fast-growing financial services company, committed to helping individuals improve their financial health and achieve their dreams. At Helping Hands Financials LLC, our mission is to empower our clients with the tools and support they need to access better opportunities and a better future. Our core values of self-improvement, result-orientation, inspiration, trustworthiness, discipline, coachability, and ambition are the driving force behind our success.

Position Synopsis:
We are looking for a dedicated Customer Support Representative (CSR) to guide our clients through the onboarding process and ensure a smooth transition into our credit repair program. From the ---------- nt a sale is closed, the CSR takes charge of coordinating required documentation, assisting with onboarding, and setting clients up with essential resources for success. Once the initial setup is complete, the CSR seamlessly transitions clients to their long-term Success Manager. Candidates should have a customer focused and empathetic approach, attention to detail with an ability to multitask, and a proactive and solution oriented mindset. Join our team and play a crucial role in helping clients take control of their financial future!

Shift:
CST: Monday - Friday 8:30AM (0830) - 6:00PM (1800)
1 hour paid lunch break

Pay:
Salary pay
$400/month during probation period (90 days.)
$500/month after probation period. (Benefits start during this time frame.)
Yearly review based on performance for salary increases and advancement opportunities.

Benefits
Quarterly bonuses available after probation ($250 each quarter based on performance.)
PTO available after probation (10 days per calendar year.)
Off for select American holidays, described in the staff handbook received upon hiring.

Job Requirements:
Strong proficiency in English - Verbal and written.
Customer Service Experience - 2+ years, within the past 5 years.
Prompt Professional Communication - Ability to address client inquiries, concerns, and requests promptly and professionally.
Self-Motivated - Driven to complete tasks and manage time in an efficient manner.
Long Term Commitment - We are hiring permanent staff members, not temporary.
High speed internet access - Possesses high quality internet in order to communicate with clients via CRM and zoo ---------- etings.
Stable PC/Laptop setup - Stable location for work setup to present professional experience to clients during calls and zoo ---------- etings.
Departmental Coordination - Ability to coordinate between sales and credit operations, the client, and the future Success Manager while ensuring all required and appropriate documentation and access is provided for the client experience.

Preferred Hard Skills:
Google Suite - Prior experience in using the suite of software services for team collaboration and communication.
Close - Prior experience using the CRM software for client calling, texting, emailing, and detail tracking.
Credit Repair Cloud Software - Prior experience in utilizing credit repair cloud software.
Credit Repair Knowledge - In-depth working knowledge of credit repair processes, FDCPA regulations, and current credit laws.

Preferred Soft Skills:
Empathetic - Ability to relate to the client's life situations.
Ability to hold firm - Able to hold clients firmly to the program while using and maintaining a gentle and professional touch.
Detail-Oriented - Ability to pay meticulous attention to quality of required documentation and coordinating access for clients.
Problem-Solving Skills - Capability to identify problems and come up with suggestions for solutions.
Positive and upbeat attitude with a track record of working effectively in a team environment.