Customer Support Rep

We run an eCommerce business with customers in different countries. Currently we have 1 customer support manager and are looking for an extra customer support rep.

We are looking for 2nd long-term employee to join our team. There is growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:

Reamaze (support helpdesk)
Shopify (ecommerce platform)


Responsibilities:

Handling customer complaints.
Reporting on refunds/complaints.
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Good communication with our Supplier/agent
Respond to all customer inquiries in a timely and accurate manner.
Demonstrate a high level of professionalism at all times.