Customer Service/Admin Representative

We are a growing Australian small business in local transport industry, looking for a Full-time Customer Service/Admin representative with the below position description:

- Handling incoming calls and emails from customers as well as making outbound calls to customers
- Interacting with customers in online chat portals
- Responding to questions about the company, its products or services
- Resolving customer complaints and escalating them when necessary
- Processing orders, invoices, payments, claims, credits and returns
- Updating and maintaining records of customer interactions
- Achieving key performance indicator targets, such as average handling time and time in queue
- Assisting the team with preparing reports and extracts from our database
- Assisting with lead generation and validation

Candidates are expected to be exceptional in their written and verbal English.
Training is provided, therefore, please make sure you only apply if you intend to keep this job for at least a couple of years. There is a high possibility transitioning the role to full-time if desired by both parties.
The position offers a friendly and respectful environment with the opportunity of annual salary increase.

In order to be considered for the position, please send through your resume as well as a 5-minute video with the below description:

In the video, please answer the below questions:
1- What are your hobbies?
2- What was the last book you read, when was it and why you liked it?
3- What is the Great Barrier Reef? explain in about a minute

candidates are shortlisted will participate in a video call interview followed by an online Cognitive Ability Test (takes about 45 minutes)