Cloud Security Technical Lead (Microsoft 365 Focus)

Location: Remote (Philippines)
Company: Australia-based Managed IT & Security Provider

About Us

We’re an Australia-based IT Managed Services & Security provider that has been helping businesses for 8+ years with Managed IT, Microsoft 365 Security, and Essential 8 compliance. We’re now on a mission to scale rapidly and are looking for a Senior PH Technical Lead who can own delivery discipline, enforce SOPs, and mentor the team while keeping clients secure.

The Role

This isn’t just another engineering job. You will be the backbone of our offshore team, ensuring tickets are triaged, SLA discipline is followed, and our security-first approach (M365 + Essential 8) is consistently applied.

Key Responsibilities

- Triage & Ticket Discipline : Own daily triage rotation, enforce SOPs, ensure zero tickets are left untriaged at EOD.
- QA & Standards : Review ticket quality, escalate misses, and enforce client comms standards.
- M365 Security Leadership : Drive improvements in Secure Score, Conditional Access, Intune, and Essential 8 L1 compliance.
- Mentorship : Guide and upskill junior PH engineers, enforce accountability.
- Client Impact : Collaborate with AU engineers to ensure top clients have strong security + reduced ticket backlog.

Requirements
3+ years MSP experience (non-negotiable). You must be comfortable with SLA-driven environments and ticketing systems (Halo, ConnectWise, Autotask, etc.).
Strong hands-on skills in:
Microsoft 365 Admin, Security & Compliance, Intune, Conditional Access
Essential 8 or similar cyber frameworks
Experience leading small teams or mentoring juniors.
Excellent written English for ticket notes + client comms.
Proactive mindset — you don’t wait, you enforce.

Why Join Us?

Career Pathway: Step into a Service Delivery Lead (PH) role as we grow.
Stable Company: 8+ years serving Australian businesses, strong client base.
Growth Mission: Be part of scaling rapidly — your impact will be visible.
Culture: We run on SOPs, discipline, and a no-blame mindset. If you want to grow, this is the place.

Compensation

Competitive salary PHP 70,000–120,000/month (depending on experience).
Performance bonuses for SLA discipline + client satisfaction.

How to Apply

Send your resume + 1-paragraph note on: “How I have enforced SLA discipline or QA in a past MSP role.”