Client Services Coordinator

Client Services Coordinator

About the Role

Tim’s Complete Landscape Management is looking for a detail-oriented, organized, and highly communicative Client Services Coordinator to support client communication, live call handling, scheduling, CRM/LMN updates, proposal coordination, reporting, and general administrative workflows.

This role is often the first point of contact for clients and callers, so professionalism, accuracy, and strong communication skills are essential. The Client Services Coordinator will help keep daily operations organized by answering live calls, documenting information accurately, communicating with clients and tea ---------- mbers, tracking follow-ups, maintaining accurate records, and supporting the Client Services and Sales teams.

Key Responsibilities

Client Communication & Call Handling

* Answer live calls in a professional, friendly, and confident manner
* Gather accurate information from clients, callers, and vendors
* Document call details, questions, requests, and next steps clearly
* Communicate with clients and tea ---------- mbers by phone and email in a timely and professional manner
* Route client, vendor, and internal questions to the correct tea ---------- mber
* Monitor client communication and help ensure follow-ups are completed

Scheduling & Client Services Support

* Help schedule estimates, appointments, meetings, and follow-ups
* Confirm appointment details with clients and internal tea ---------- mbers
* Track proposal, estimate, and client communication status
* Assist with accepted proposal processing and related follow-up
* Support sales meeting preparation and follow-up items
* Help keep client-facing workflows organized and moving forward

CRM, LMN & Administrative Support

* Maintain accurate CRM and LMN records
* Assist with CRM cleanup, data entry, and system updates
* Track missing, incomplete, or unclear client and project information
* Support proposal and estimate documentation
* Prepare daily or weekly open-item summaries
* Pull standard reports and update spreadsheets, trackers, and administrative documents
* Organize email, calls, to-dos, and administrative requests

Qualifications

* Strong attention to detail and accuracy
* Excellent organization and time-management skills
* Exceptional written and verbal communication skills, with the ability to communicate clearly, accurately, and confidently with clients and tea ---------- mbers
* Comfortable answering live calls and speaking directly with clients
* Ability to follow written processes and checklists
* Comfortable managing repetitive administrative tasks
* Able to prioritize multiple tasks in a fast-paced environment
* Experience with email, spreadsheets, shared drives, CRM systems, and scheduling tools
* Experience with LMN, Google Workspace, Microsoft Office, customer service, scheduling, landscaping, or construction office support preferred

Ideal Candidate

The ideal candidate is dependable, organized, proactive, and comfortable being a key communication point between clients and the internal team. They enjoy helping people, keeping systems clean, following up on details, documenting information accurately, and making sure tasks do not fall through the cracks. They are confident on the phone, professional in writing, and willing to ask questions or escalate issues when something is unclear or sensitive.