Client Experience Coordinator

Remote | Full Time | US Eastern Hours
This role is for someone who wants to grow into leadership — not just complete tasks.
If this is you…
You respond fast.
You write clearly.
You notice small details others miss.
You take ownership instead of waiting to be told.
You care about how clients feel - not just whether the task is done.
You want to become someone who can eventually lead systems and people.
Keep reading.

Who We Are
Aladdin Appraisal is a family-run real estate appraisal firm serving attorneys, families settling estates, divorcing couples, homeowners, and lenders throughout Greater Boston.
We are known for:
Speed to respond
Professional, clear communication
5-star client experience
High operational standards
This position sits at the front line of our client experience.

What You Will Own
You will be responsible for:
Responding to new inquiries quickly and professionally
Drafting and sending accurate proposals
Coordinating scheduling
Communicating clearly throughout the process
Maintaining CRM accuracy
Protecting the client experience from start to finish
This role directly impacts revenue and reputation.
You will be trained deeply and held to clear performance standards.

What Winning Looks Like
Every new inquiry acknowledged promptly
Proposals sent accurately with no missing details
Clients feel informed, respected, and confident
No communication gaps
Consistent flow of 5-star reviews
You will be measured by response time, accuracy, and client satisfaction.

Who This Role Is For
You:
Write excellent English
Are extremely detail-oriented
Stay calm under pressure
Take initiative
Ask questions early instead of hiding mistakes
Are comfortable being measured by KPIs
Want long-term growth, not short-term freelancing
Comfortable using AI tools (ChatGPT or similar) to improve clarity and efficiency
Knows how to research before asking basic questions


Experience with CRM systems is helpful.
Real estate experience is a plus but not required.
Growth mindset is required.

Work Schedule
Full-time
US Eastern Time hours
Long-term position.

Compensation & Benefits
Competitive hourly rate based on experience
Performance-based increases
13th-month bonus
Paid healthcare reimbursement (up to $850/year) after probationary period
Paid leave after tenure milestones
We reward increasing value and ownership.

How to Apply

Email ---------- with:
Your resume
Your desired hourly rate
A short paragraph explaining why you would excel in a client-facing, KPI-driven role
The phrase “speed to respond” in the subject line
Applicants who do not follow instructions will not be considered