Basic Helpdesk/Dispatch/Admin

We are currently searching for the position of Full-Time Dispatch/Admin/Basic Helpdesk

We are looking to hire in the next two weeks and only for a long-term relationship and someone who wants full-time work.
I have run this business for 24 years and am the owner.
I found this website and am excited to hire someone to join our family.

We use programs such as Outlook, Teams, Connectwise, and more.

We are a great bunch of people and enjoy working with each other, so anyone we add needs to also fit in our culture, which includes:

1. !!!!!Must speak next to perfect English!!!!!! Because you will be answering the phone. I cannot express the need for near-perfect English enough. We will ask for an audio file of your voice before we interview, and if it's not near-perfect English, we cannot choose you, sadly.
2. Good vibes
3. Hard working / Multitask
4. Customer caring
5. Friendly and Kind
6. Open to suggestions, easy communications
7. Most of us really love music and chat about fun things we are doing on our Microsoft Team's board.
8. Be willing to share your suggestions and new ideas you may have.
9. Must be able to write well and Correct English communication nearly perfectly.
10. I wish we didn't have to be so picky with the English language however, we must because our customers need to feel understood 100%.


Here are some critical things:
-Always be on Zoom at 8 am sharp PST ( Los Angeles time zone)
-Make sure you have highly reliable Internet and computers so we can count on you to help customers.


I am looking forward to meeting you to see if there is a good fit, and thanks for reading all of this if you have gotten this far : ). Also, when replying to this job position, please put in the subject line. (I wanna rock) .

Thanks for your time.


Also, if you are still interested in this job and you have gotten to this point, please follow the instructions below and do not skip a single step because this is part of our interview process. Thanks ahead of time for being interested in our ---------- 's nice to meet you! If this job interests you, please answer the following questions below for the next step.

Our hiring process is lined up below in stages. You are at Stage 1 currently.

Stage 1.) Choose people to receive questions ( 30 Mins)
Stage 2.) Choose who we video interview ( 15 mins)
Stage 3.) Choose who we give a Live test to which we will pay you for your time. Your time is valuable. (1-3 hours paid)

Please copy and paste these questions into an email that you can get ready to send.

1.) Do you have a Resume we can look at? When responding, please attach your resume and send to the emails found in question number 18 a. below. Thank you

2.) Can you send us your resume's URL or attachment?

3.) Are you looking for full-time or part-time work? ( Please keep in mind we are only looking for full time 8-5 pm PST)

4.) Can you work from 8 am to 5 pm San Diego PST -8:00?

5.) How long have you been working in this field?

7.) Are you willing to multitask between different applications, talking with our Engineers, helping clients, and answering phones?

8.) Where do you currently work now?

8.5) How many hours do you currently work per week?

9.) What makes you want to leave your current position?

10.) Do you have any questions for us that you would like to ask us?

11.) How much USD $ are you looking Per month for a full-time position?

12.) If your Internet goes out or power goes out where you live, What is your other plan to still be able to work?

13.) We join a Zoom every day at 8 am and then end it at 5pm. Are you okay with being on camera with all of us for that period of time?
(This is a requirement, so if this feels like something uncomfortable, then our company will not be a good fit )

14.) We have a personality test, an Engineer test, and a few other tests that we require you to take upon being selected, are you okay with going through our hiring process, which will include deep background checks and drug testing?

15.) What do you like doing for fun?

16.) If you were going to hire someone and had to fix this entire job posting, what would you improve about it and why? How can we post this job better? Feel free to be honest and give us your genuine opinion of this job posting. We appreciate your comments.

17.) Please describe your technical skills and help desk skills that you have supported in the past.

18.)The last most important step is to do the following:

a.) Record your voice of this entire question and include your answers.

b.) Then, after you make a digital recording of your voice reading all these questions and answering them as well in digital form, please email using your email account the mp3 or wav file to ---------- , ----------
---------- way, we can hear your speaking voice. Please complete this step, as Resumes will only be looked at if this step is included.

Thanks for your time with these questions, and we look forward to receiving them and moving to the next Stage.