Amazon Project Manager

You are an organized taskmaster! You’re friendly, self-motivated and reliable. You exemplify impeccable communication and organizational skills. You’re comfortable being thrown dozens of tasks, documenting detailed instructions without missing a beat, are able to prioritize tasks based on priority, assign timelines to each task; juggle project stakeholders, managers, and team members all throughout the project. While ensuring the final deliverable is provided on time with minimal revisions.

Stay regularly informed of brands & products, to exemplify high familiarity with brands you’re servicing
Use pre-written phone scripts and email scripts; to troubleshoot products, process refunds/exchanges, and overall curb troubled customers to happy ones
Monitor products for issues & ensuring no “down time” of our brands, escalating matters to team-members, and overall ensuring listing outages have minimal downtime before being noticed
Responding to negative product & seller reviews, and doing what can be done to correct them and repair negative customer experiences
Managing 10% or less Inbound and/or outbound calls
Monitoring revenue & keyword ranking of listings, noticing when there are declining sales or ranking, and making escalations to team-members of possible issues.
Assisting with administrative and brand-specific spreadsheets of metrics & useful data are updated.
Monitoring actions of competitors and providing suggestions to superiors on how to add revenue to the brand line through improvements or new products.