Amazon E-Commerce VA (Remote)

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About Us
We are a fast-growing German e-commerce brand in the health and wellness space. Our brand, feela., specializes in ergonomic products like seat cushions, back supports, footrests, and sleep pillows.
We sell on Amazon Germany, our Shopify store, and other marketplaces.
Our mission: Help people sit and sleep healthier – with honest, high-quality products that truly make a difference.

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Your Role
We’re looking for a reliable, detail-oriented, and proactive Virtual Assistant to support our daily operations in Amazon SellerCentral.
You'll also help in:
– Customer support backup

If you:
– Love variety and learning new tools
– Know your way around Amazon SellerCentral (or learn fast)
– Want a long-term role with real responsibility...
Then this could be a perfect match.

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Key Responsibilities
Amazon SellerCentral (Primary Tasks)
– Manage and optimize listings (titles, bullets, keywords)
– Set up and monitor promotions, coupons, Lightning Deals
– Handle stranded inventory & FBA stock tracking
– File support cases and follow up professionally
– Upload A+ content and product images
– Use flat files for bulk uploads/updates

Customer Service Backup (as needed)
– Respond to tickets (Amazon & Shopify) within 24h – in line with TOS
– Handle returns/refunds and escalate special cases
– Provide feedback from customer messages to improve listings

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Required Skills
– 1+ year experience with Amazon SellerCentral
– Confident with flat files for listings
– Excellent written and spoken English (C1 level or above)
– Detail-oriented and organized
– Strong in Google Sheets / Excel
– Able to follow SOPs and solve problems independently
– Comfortable with Slack, Asana, ChatGPT or quick to learn
– Quiet work environment + stable internet (30 Mbps+)

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What Success Looks Like
– You handle tasks independently and responsibly
– Support cases are solved quickly & listings stay live
– Customer messages are answered fast, friendly, and helpfully
– You proactively spot issues and suggest improvements

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Nice-to-Haves (Not Required)
– Shopify experience
– Photoshop basics
– Amazon customer service knowledge
– Familiarity with ---------- platform

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Working Hours
– Ideally 20–40 hours/week
– Flexible schedule with some overlap with German time (CET)
– Long-term role – we’re not hiring for a short gig

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What We Offer
– 100% remote & flexible work
– Opportunity to grow into a full-time role
– Direct impact in a fast-scaling brand
– Friendly, collaborative team
– Growth mindset: We train and invest in your learning
– Transparent communication and fair treatment guaranteed ?

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Apply Now
If you’re ready to take ownership, think two steps ahead, and become part of our feels-like-family team — we’d love to meet you!

Apply here: ----------
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