Admin Worker

P.S. ALL APPLICANTS MUST PROVIDE A VIDEO INTRODUCTION, OTHERWISE WILL NOT BE LOOKED AT

Job Title: Remote Admin & Client Support (UK Hours 8 am - 6pm Monday- Saturday)

About the Role
We’re looking for a proactive administrator who’s confident on the phone and great with systems. You’ll be the first line for client calls and WhatsApp messages, keep our CRM and spreadsheets up to date, upload bookings to our system, and allocate cleaners efficiently.

Key Responsibilities (Core Duties – Standard Rate):

- Handle day-to-day administrative tasks and inbox management.

- Take inbound client calls and return messages (including international).

- Manage client communication via WhatsApp Business and our CRM.

- Onboard new employees: request, track, and file all required documents.

- Update spreadsheets (Google Sheets/Excel) and maintain accurate records.

- Upload bookings into our system (e.g., Booking Koala) and keep statuses current.

- Monitor and update BookingKoala for incoming bookings and changes.

- Allocate cleaners to bookings, confirm assignments, and manage live changes/reschedules.

- Liaise with cleaners to resolve issues, delays, and special requests.

Qualifications

1–2 years’ admin experience with stakeholder/client management.

Strong phone manner, rapport-building, and professional communication.

Fast learner with new systems; comfortable switching between tools.

Excellent organisation and attention to detail; able to juggle multiple bookings.

Experience with CRMs, Google Workspace/Excel; BookingKoala a plus.

Schedule

UK hours.

Performance bonuses.

Why Join Us?

Fully remote with flexibility.

Clear bonus scheme and room to grow.

How to Apply
Send your updated CV and a short video (1–2 minutes) introducing yourself. In the video, briefly explain your experience in administration and stakeholder management, and why you’d be a great fit for this role.

Applications without the video introduction will be ignored.
We look forward to hearing from you.