HealthCare Admin VA

HealthCare Administrative Virtual Assistant — Healthcare & Wellness (20 Hours/Week)

Tired of admin roles where your judgment isn't trusted and your day is just ticket after ticket?
If you're an experienced VA who wants real ownership — not just a task list — this role is built differently. You'll be the first voice and first impression for a growing healthcare and wellness business, trusted to run the front-of-house operation with minimal oversight.

About the Business:
GoRecruit is partnering with a boutique Australian physiotherapy and clinical Pilates studio known for blending evidence-based physiotherapy with tailored, results-driven programs. The studio has built its reputation on a warm, professional client experience and a genuine community feel — and is now looking for an Administrative VA to help protect that experience as they grow.

About the Role:
This is a 20-hour-per-week engagement supporting the Director and clinical team by taking full ownership of day-to-day administrative operations. You'll manage reception and client communication, own scheduling within the studio's practice management system, keep records accurate, and provide light support across reporting, marketing assets, and ad hoc admin. It's a role for someone who works independently, uses sound judgment, and knows when to escalate — not someone who needs constant direction.

What You'll Own:
Answering calls and responding to client emails and enquiries with a professional, warm manner
Acting as first point of contact for prospective and existing clients, representing the brand and tone accurately
Managing bookings, cancellations, and rescheduling through the practice management system
Sending appointment confirmations and reminders to reduce no-shows
Maintaining accurate, up-to-date client records
Preparing documents, spreadsheets, and reports in Word and Excel
Organising files across Google Drive and Google Workspace
Supporting invoicing and other ad hoc administrative tasks
Assisting with simple marketing and social media assets in Canva
Identifying process gaps and proactively flagging risks or recurring issues

What You'll Bring:
1–3 years' experience in a Virtual Assistant, administration, or reception role
Demonstrated ability to work independently and own tasks with minimal supervision
Strong written and spoken English communication skills
A warm, professional phone and email manner with excellent customer service instincts
Confidence using Google Workspace, Microsoft Excel, and Microsoft Word
Experience with Canva and practice management software (e.g. Cliniko or similar) is highly regarded but not essential
Strong reasoning skills to navigate nuanced or conversational client interactions
Reliable high-speed internet and a dedicated home workspace

Why This Role Stands Out:
This isn't a role where you're managed line by line. You'll be trusted to run the administrative engine of the business, make judgment calls, and shape how the operation runs day to day — with a Director who values initiative and wants to hand over real ownership, not just tasks.

Engagement Details:
Engagement: 20 hours per week
Compensation: PHP 25,000/month
Work Setup: Remote, based in the Philippines
Reporting Line: Direct to the Director

Ready to Apply?
If this sounds like the kind of ownership you've been looking for, apply now through Go Ignite! As part of your application, please answer the following:
1. Have you used a clinic or practice management system (e.g., Cliniko or a similar platform) to manage bookings and client records? If so, which system(s) have you used, and for how long?
2. Have you used Canva? If so, how long have you been using it, and what types of materials have you created (e.g., social media posts, marketing collateral, presentations, etc.)?
3. Briefly describe your experience as a Healthcare Administrative Virtual Assistant. What were your primary responsibilities, and what types of healthcare providers or clinics have you supported (e.g., medical, dental, allied health, mental health)?