Admin/Order Processing

About Us
Nexus Paving Systems Ltd (trading as Nexus Professional Surfacing Systems) is a specialist supplier of innovative paving, landscaping and driveway products. Through our network of 450+ stockists across the UK, we deliver industry-leading resin jointing compounds, sealers, cleaners and tools. We pride ourselves on technical expertise, personal service and rapid order fulfilment.

What You’ll Do
Order Processing:

Receive customer purchase orders (phone, email, web)

Accurately enter and update orders in our ERP/CRM system

Check stock availability and raise back-orders where required

CRM & Data Management:

Maintain our CRM, ensuring contact records, order statuses and quotation logs are up-to-date

Generate regular dashboards and reports (orders, backlogs, delivery performance) for management

Customer Communication:

Respond promptly to customer enquiries via email (order confirmations, lead times,)

Delivery & Logistics Queries:

Track shipments with carriers (DHL, Palletline, etc.)

Investigate and resolve delivery delays, damages or shortages

Coordinate rerouting or expedited shipments as needed

Documentation & Invoicing:

Prepare and issue order acknowledgements, invoices and delivery notes



What We’re Looking For
1–2 years’ experience in order processing, sales support or customer service

Strong IT literacy: CRM/ERP systems, MS Office (Excel pivot tables a plus)

Excellent communication skills

High attention to detail and accuracy in data entry

A proactive, problem-solving mindset with the ability to prioritise under pressure

Team player who can also work autonomously