Weekend Airbnb Operations Virtual Assistant (Customer Support)

# Weekend Operations Coordinator (Airbnb Operations)

**Part-Time | Remote | Australian Company**

About Us

Kleaning is an Australian company specialising in Short-Term Rental (Airbnb) operations across the Gold Coast and Brisbane.

We are much more than a cleaning company.

We manage the complete operational experience for Airbnb properties, working closely with property managers, hosts and cleaners to ensure every guest check-in runs smoothly.

Our team coordinates:

• Airbnb Changeovers
• Cleaner Scheduling
• Customer Support
• Linen Management
• Property Issue Reporting
• Quality Assurance
• Operational Support

We're growing and looking for a reliable Weekend Operations Coordinator to become part of our long-term team.

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## Schedule

**Saturday & Sunday**

8:30 AM – 2:30 PM (Australian Eastern Time)

Guaranteed 6 hours per day.

During busy weekends, additional hours may be available (up to 8 hours/day).

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## What You'll Do

This is a fast-paced operations role.

You will be responsible for coordinating communication between our customers, cleaners and operations team.

Daily responsibilities include:

• Managing more than 40 active WhatsApp groups
• Responding quickly to customer and cleaner enquiries
• Helping resolve operational issues
• Monitoring cleaner progress throughout the day
• Supporting our Help Desk
• Updating job notes and operational information
• Escalating urgent issues when required
• Keeping communication organised and professional

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## The Ideal Candidate

We're looking for someone who:

? Has excellent written English

? Can multitask confidently

? Responds quickly without sacrificing accuracy

? Stays calm under pressure

? Has exceptional organisational skills

? Enjoys solving problems

? Is proactive and takes initiative

? Learns new systems quickly

? Can work independently

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## Skills Required

• Excellent English writing
• Customer Service
• WhatsApp communication
• Strong attention to detail
• Time management
• Fast typing
• Computer literacy

Bonus if you have experience with:

• Airbnb
• Short-Term Rentals
• Property Management
• Help Desk
• Google Workspace
• Breezeway

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## We'd Love to Hear From You

To show you've read this job description carefully, please start your application with the words:

**"Weekend Rockstar"**

Then answer these questions:

1. Tell us about your customer service experience.

2. What makes you good at multitasking?

3. Your typing speed (WPM).

4. Have you worked Australian business hours before?

5. If a cleaner is running 45 minutes late and the guest is checking in soon, what would you do?

6. Please include a 1-minute Loom or video introduction in English.

We are looking for someone who wants a long-term opportunity with a growing Australian business.