Web Development Project Manager (Virtual Assistant Role for Digital Agency)

--> If you thrive under pressure, can juggle multiple projects, and want to learn directly under a COO and CEO in a fast-growing award-winning agency, keep reading.

--> If you want a role that will push you to grow, give you real responsibility, and open the door to a future career as a Client Success Coordinator or even managing your own team — this is the opportunity.

--> This role isn't easy. You're balancing between multiple projects making sure everything stays on schedule, quality assuring developers work and explaining/assigning tasks to the team as they come. But if you're looking for long term opportunity to make a career, lead in management position and are a personality who enjoys staying in control and solve problems, this is for you.

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Role Overview:

We are looking for a proactive and ambitious Virtual Assistant who is ready to take the next step in their career. This is not just another assistant role – it is an opportunity to work directly under the COO and CEO of a respected, award-winning European digital agency, well-known for Nordic design and excellence in WordPress and SEO. You will be the first point of contact for clients, ensure projects move forward smoothly, and oversee the coordination of our six-person web development team. Over time, this role has the potential to grow into a Client Success Coordinator and later even a leadership position managing your own team of project managers and client success specialists.

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Responsibilities:

1. Monitor and manage the agency’s support inbox and WABusiness account.

2. Respond to client messages using templates and guidelines to ensure fast, clear, and professional communication.

3. Log new client requests into Slackk channels and assign them to the correct tea ---------- mbers.

4. Follow up with clients to request missing information, approvals, or updates.

5. Track project deadlines and make sure updates are communicated back to clients on time.

6. Prepare SEO and Ads reports using existing templates and Data Studio dashboards.

7. Work closely with the COO to filter communications, chase updates internally, and send weekly updates to clients.

8. Monitor and support the web development team (six developers) by checking progress, answering questions, and ensuring everything is on track.

9. Take on light HR-style responsibilities by making sure the team has what they need, is aligned with deadlines, and projects are executed as planned.

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Requirements:

1. Excellent written and spoken English with the ability to communicate in a professional and friendly way.

2. Prior experience as a virtual assistant, project coordinator, or client-facing support role. Agency experience is a strong plus, but hunger to learn is equally important.

3. Highly organized, detail-oriented, and responsive with a proactive approach.

4. Comfortable using tools such as Google Suite, Slack, and reporting dashboards.

5. A strong interest in project management and client success, with the ambition to grow into a leadership role.

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About Us:

We are a boutique WordPress, SEO, and digital marketing agency based in Tallinn, Estonia and Helsinki, Finland. Our international team of 13 developers, designers, and SEO specialists deliver award-winning websites, SEO campaigns, and ad management for clients across Europe and beyond. We are proud of our Nordic design roots, our reputation for excellence, and the impact we create for our clients.

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What We Offer

1. A long-term career opportunity in a stable, award-winning, and fast-growing agency in the EU.

2. Direct mentorship from the COO and CEO, with real visibility and responsibility from day one.

3. The chance to grow into a Client Success Coordinator role and eventually lead your own team.

4. A friendly, international, and ambitious team culture.

5. Remote and flexible working environment with opportunities for professional development.