Virtual Operations & Scheduling Coordinator (Part-Time, Australian Hours)

The Opportunity:**

This is a pivotal part-time role for an "Operations & Scheduling Coordinator" who will be instrumental in ensuring our operations run smoothly and efficiently. You will manage crucial administrative tasks, coordinate scheduling, and maintain our business systems, directly contributing to our service delivery excellence. If you are operations-minded, technically savvy, and thrive in an autonomous role where you can make a real impact, we encourage you to apply!

---

**Your Responsibilities:**

As our Virtual Operations & Scheduling Coordinator, you will be instrumental in:

* Preparing and managing client quotes accurately, including detailed technical and job-specific information.
* Strategically scheduling jobs to minimise technician travel time, utilizing your knowledge (or ability to quickly learn) of our service-area geography.
* Maintaining and updating our core business systems (GoHighLevel, ServiceMATE, Xero) to ensure data integrity and operational efficiency.
* Accurately recording referral sources for every new client within our service software.
* Answering and directing incoming customer calls professionally via the C3X phone system.
* Ensuring daily operations run smoothly and effectively with minimal supervision.

---

**What We're Looking For (Requirements):**

We're searching for someone who possesses:

* An operations-minded approach, coupled with strong technical aptitude and exceptional attention to detail.
* A background in engineering, project management, or trades coordination is a strong advantage.
* The ability to quickly learn and apply service-area geography for highly efficient scheduling.
* Excellent verbal and written English communication skills.
* Comfort working autonomously and adapting to a flexible management style.
* Availability to work part-time hours aligned with Australian business hours (with some flexibility on the exact start time).
* Familiarity with GoHighLevel, ServiceMATE, Xero, or similar business management tools is a significant advantage (comprehensive training will be provided for all systems).

---

**Tools You'll Be Using:**

You will be working with industry-standard software that keeps our business running:

GoHighLevel:** For CRM and marketing automation.
ServiceMATE:** For service management and job scheduling.
Xero:** For accounting and invoicing.
C3X Phone System:** For managing customer communications.