Virtual Operations Manager

Ever read a job listing and feel like a robot wrote it?
You know the type: “We’re looking for a rockstar team player who thrives in a fast-paced environment and loves synergy.” (What does that even mean?)

We get it.

You’re tired of hearing the same old “unlimited growth potential” line, only to find out it means you’ll be stuck doing the same thing forever. Trust us, we know the feeling.

So let’s get real.

We’re not here to throw around empty promises or corporate jargon. We’re looking for someone who’s ready for the next level. A career that actually goes somewhere, surrounded by a team that’s genuinely passionate about what they do.

If you’re ready for a change, keep reading. This might just be what you’ve been waiting for.

Do You:

• Consider yourself a positive, organized, and proactive person?
• Naturally take ownership instead of waiting to be told what to do?
• Feel comfortable leading people, holding standards, and having direct conversations?
• Believe clarity, consistency, and accountability create great teams?

If that sounds like you, this role was built with you in mind.

The Role (Plain English)

You are the operational backbone of the company.

You will manage, track, and elevate the performance of 22 tea ---------- mbers across multiple departments in a service-based business. Your primary responsibility is to ensure every person is doing their job, doing it well, and doing it consistently.

This is not a passive role. This is leadership.

Core Responsibilities

Team Leadership & Performance
• Conduct regular performance check-ins with all 22 tea ---------- mbers
• Run formal performance reviews and document outcomes clearly
• Ensure each tea ---------- mber is completing their assigned role at a high-quality standard
• Identify performance gaps early and address them directly
• Enforce company standards through structured accountability

Disciplinary & Personnel Actions
• Prepare and file disciplinary write-up documentation when required
• Enforce disciplinary action professionally and consistently
• Make clear recommendations to the CEO regarding hiring, role changes, or termination
• Ensure all actions follow established company protocols

Daily Operations Oversight
• Approve or deny operational decisions throughout the day based on company standards
• Approve or deny financial decisions according to predefined protocols
• Address escalated team or operational concerns and bring them to resolution
• Maintain operational flow across departments without bottlenecks

Leadership Development (Non-Negotiable)
• Participate in daily leadership training using company-purchased audiobooks
• Apply leadership principles directly to team management and decision-making
• Maintain a growth mindset and continuously sharpen leadership skills

What We’re Looking For (This Matters)

We are not looking for:
• A task-only executor
• Someone who avoids tough conversations
• Someone who needs constant direction

We are looking for:
• A confident, calm leader
• Someone who values structure, follow-through, and standards
• A professional who can manage people without ego or emotion
• Someone who understands that leadership means responsibility, not authority


Schedule & Commitment
• Full-time
• 40 hours per week
• Virtual position
• Consistent availability during operating hours

Please Don’t Apply If:
• You hate making decisions
• You can’t stand leading people
• You avoid direct conversations
• You hate holding others accountable
• You hesitate when standards need to be enforced
• You struggle managing multiple people at once
• You wait to be told what to do
• You dislike documenting performance or behavior
• You struggle separating emotion from decision-making
• You avoid addressing problems head-on
• You hesitate when corrective action is required
• You are uncomfortable recommending termination when necessary
• You prefer task work over leadership responsibility
• You expect clarity without providing it
• You hate getting paid to read and train using company-provided audiobooks

If you are interested in starting this role... Please text us with your second word that you type being "coconut"