Virtual Legal Assistant / Client Intake Assistant

IMPORTANT APPLICATION REQUIREMENT
Due to the volume of applications, only applicants who submit a video will be considered. Also send a professional photo if you have.

Your video should briefly introduce yourself and explain:

Your relevant work experience
Any legal experience you have, if applicable
Your phone, client intake, or administrative experience
Why you believe you would be a good fit for Innova Law

Legal experience is an asset


Innova Law | Fully Virtual Saskatchewan Law Firm

Innova Law is a modern, fully virtual law firm serving clients across Saskatchewan. We provide convenient, clear, and efficient legal services in real estate, estate planning, estate administration, and corporate law.

We are looking for a reliable, professional, and well-spoken Virtual Legal Assistant / Client Intake Assistant to assist with daytime phone coverage, client communication, appointment scheduling, and administrative support.

The most important part of this role is answering calls during business hours and making sure every client or potential client receives a friendly, professional, and organized first impression of Innova Law.

Main Responsibilities

The primary responsibility will be phone and client intake support, including:

Answering incoming calls during daytime business hours
Taking clear and accurate messages
Asking basic intake questions to understand what the client needs
Scheduling appointments based on the client’s matter and availability
Passing information to the correct person for follow-up
Escalating urgent or important matters promptly
Maintaining a calm, professional, and friendly tone with clients

You may also assist with general administrative tasks, including:

Managing appointment bookings and calendar updates
Sending basic follow-up emails to clients
Organizing client information and documents
Updating client files, checklists, and internal systems
Following up with clients for missing information
Assisting with inbox organization and simple templates

Over time, the role may grow to include additional responsibilities in recruitment support and social media management.

You will not be expected to give legal advice. Your role is to gather information, assist with scheduling, support administrative workflows, and pass matters to the lawyer or legal assistant, and return clients inquiries


Ideal Candidate

We are looking for someone who is:

Excellent at speaking and writing in English
Comfortable answering phone calls professionally
Organized, reliable, and detail-oriented
Friendly, calm, and client-service focused
Able to follow scripts and processes
Comfortable using online tools such as Gmail, Google Calendar, Google Drive, Zoom/Google Meet, and practice-management software
Able to keep client information strictly confidential
Interested in learning legal office systems and growing with the firm

Experience with law firms, real estate offices, medical/dental offices, or other professional service businesses would be considered an asset.


Schedule
This is a remote position. The role requires availability during Saskatchewan daytime business hours.
Please include your availability in Saskatchewan/Central Time when applying.


To Apply

Please include:

Your relevant experience
Your availability in Saskatchewan/Central Time
Your expected hourly rate
A video introducing yourself and explaining why you would be a good fit for Innova Law

Applications without a video will not be considered.