Virtual Executive Assistant | Scheduling, Recruiting & Customer Support (Remote)

About Us

Genesis Homecare Agency is a growing U.S.-based home care company dedicated to providing exceptional care to seniors, veterans, and individuals who wish to remain safely at home. We are looking for a highly organized, proactive, and detail-oriented Virtual Executive Assistant to become an integral part of our team.

This is not an entry-level position. We are seeking someone who thrives in a fast-paced environment, communicates professionally, and enjoys solving problems while delivering outstanding customer service.

Responsibilities

* Schedule and coordinate caregivers and client visits
* Recruit, screen, and communicate with caregiver applicants
* Conduct client and caregiver follow-up calls
* Handle incoming phone calls, emails, and customer inquiries
* De-escalate client and caregiver concerns professionally
* Manage caregiver call-outs and last-minute scheduling changes
* Maintain accurate documentation and records
* Assist with administrative projects and daily office operations
* Coordinate calendars, meetings, and appointments
* Work independently while keeping leadership informed

Required Qualifications

* Excellent written and spoken English (near-native fluency preferred)
* Minimum of 3 years of experience as a Virtual Assistant or Administrative Assistant
* Experience with scheduling and calendar management
* Customer service and client support experience
* Recruiting or talent acquisition experience
* Strong organizational and multitasking skills
* Proficient in Google Workspace (Gmail, Docs, Sheets, Calendar, Drive)
* Comfortable learning new software quickly
* Reliable high-speed internet and quiet home office

Preferred Qualifications

* Experience using AxisCare (strongly preferred)
* Experience in the healthcare or home care industry
* Bachelor’s Degree required
* Master’s Degree preferred

We Are Looking For Someone Who Is:

* Professional and dependable
* Calm under pressure
* Detail-oriented
* Resourceful and proactive
* Friendly and compassionate
* Able to make sound decisions independently
* Committed to providing excellent customer service

To Apply

Please answer the following questions in detail:

1. A caregiver scheduled for a client calls 20 minutes before the shift starts and says they cannot make it. Walk us through exactly how you would handle the situation from beginning to end.

2. Tell us about a time you had to de-escalate an upset client, employee, or customer. What was the issue, what steps did you take, and what was the outcome?

3. Describe your experience with recruiting and scheduling. What systems or software have you used, and how do you stay organized while managing multiple priorities?

Video Introduction (Required)

Please include a 2-3 minute video introduction with your application. In your video, please:

* Introduce yourself.
* Tell us about your experience in scheduling, recruiting, and customer support.
* Explain why you believe you would be a great fit for Genesis Homecare Agency.
* Describe what excellent customer service means to you.

Applications submitted without a video introduction will not be considered.

We are looking for someone who wants to grow with our company long-term. If you are dependable, organized, and passionate about helping people, we would love to hear from you!