Virtual Assistent & Customer Support USA

We are a fast growing US based ecommerce brand expanding into Europe, and we are looking for an A player VA / Customer Support Representative who wants a long term position in a professional, high volume environment.

We need someone who owns their work, communicates in fluent English, and knows how to keep customers happy while protecting the brand. The right person will have a hands on mentality, be able to solve problems within company policies, and create SOPs to improve workflow efficiency.

This position will start part time during the test period and transition to full time once performance and communication meet expectations.

What you will do

Communicate with customers by email in clear, natural English

Resolve cases quickly while maintaining a positive experience

Handle refunds, replacements and adjustments inside Shopify

Communicate with suppliers and logistics partners to ensure smooth resolutions

Create and maintain SOPs for recurring issues to streamline operations

Work inside Google Drive and Google Workspace to organize support

Prevent chargebacks and disputes through proactive and accurate communication

Report recurring issues and suggest improvements

Work during US business hours

What we are looking for

Fluent English, written and spoken

Experience in ecommerce customer support for a brand doing real volume

Hands on problem solver with strong communication and structure

Experience with Shopify dashboard, Google Drive and Google Workspace

Ability to create and maintain SOPs

Reliable, consistent, and proactive

Calm under pressure and professional at all times

Willing to learn our customer behavior and grow with us long term

What we offer

Monthly base salary plus performance bonuses

The lower the chargeback and dispute rate, the higher the bonus

The smoother and more efficient the customer journey, the higher the pay

Starts as part time, transitions to full time after successful test period

Stable long term position in a fast growing company

Continuous training and opportunities to grow

A professional and performance driven environment

How to apply

To apply, send a short video introduction (no longer than 2 minutes) where you:

Introduce yourself

Explain your experience in ecommerce customer support

Tell us how you approach solving a difficult customer situation

Only applications with a video introduction will be reviewed. Written proposals without a video will not be considered.

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