Virtual Assistant for Cleaning Company (Operations & Scheduling)

We are a cleaning company looking for a reliable, highly organised Virtual Assistant to support our daily operations during shift hours. This is a structured, checklist-driven role — not general admin. You will be the coordination hub between our clients, our cleaners, and our scheduling system.

You will follow a detailed daily shift checklist and a per-property clean checklist for every job. Everything is documented, tracked, and reported. We value accuracy, responsiveness, and accountability above all else.

---

WHAT YOU WILL DO EVERY SHIFT:

PRE-CLEAN (Before cleaners depart):
- Check and confirm the full daily schedule
- Verify keys and property access are confirmed for every job
- Confirm amenities, cleaning supplies, and linen setup per property
- Review all special instructions and resolve any clarifications before the cleaner leaves
- Ensure no cleaner is sent to a job with unresolved access or instruction issues

DURING THE CLEAN:
- Log cleaner start times for each property
- Do NOT disturb the cleaner once they have started (unless it is a safety emergency)
- Monitor all communication channels and respond to client messages within 10 minutes
- Coordinate any new or last-minute booking requests
- Track job progress and flag delays proactively

AFTER EACH CLEAN:
- Contact cleaner only AFTER the job is confirmed complete
- Update the daily job tracker in real time
- Log before and after photo upload links per property
- Document and report any damage or property issues to the client immediately
- Confirm keys are returned or secured after every job
- Log any extras or additional charges for invoicing

END OF SHIFT:
- Complete the daily job tracker — no blanks left
- Update the master schedule with all changes
- Submit a detailed end-of-day summary report
- Prepare tomorrow's schedule and flag any open items

---

TOOLS YOU WILL USE:

- Google Sheets (daily job tracker and checklists)
- Google Forms (per-property clean submissions)
- Google Drive (photo uploads)
- Email / WhatsApp (client and cleaner communication)
- Booking/scheduling system (training provided)

---

IMPORTANT RULE:

Once a cleaner starts a job — do NOT contact them unless it is urgent (safety, injury, or lockout). Minor issues such as damage found, missing items, or setup queries must be logged and flagged to the client AFTER the clean is complete.


====================================================
QUALIFICATIONS (paste into the Qualifications field)
====================================================

REQUIRED:
- Strong written English communication skills
- Reliable internet connection and dedicated workspace
- Available during set shift hours (to be confirmed at interview)
- Experience in admin, VA, coordination, or operations work
- Comfortable using Google Sheets, Google Forms, and Google Drive
- Ability to follow structured SOPs and checklists without supervision
- High attention to detail — nothing gets missed
- Proactive communicator — you flag issues without being asked
- Calm and organised under pressure
- Honest, accountable, and self-managed

PREFERRED (not required):
- Previous experience supporting a cleaning, property management, or trades company
- Experience with Airbnb or short-stay property coordination
- Familiarity with booking or scheduling platforms
- Basic understanding of invoicing or billing


====================================================
HOW TO APPLY (paste into the Application field)
====================================================

To apply, send your application to:
----------

Subject line: VA Application — [Your Full Name]

Please include:
1. A short cover note (3 to 5 sentences) explaining why you are a great fit for THIS specific role
2. Your availability and preferred shift hours
3. Your hourly rate expectation
4. Any relevant experience supporting operations, cleaning, or property businesses

Applications without a cover note will not be reviewed.

We look forward to hearing from you!