Virtual Assistant (Web, Design & Email Marketing Support)

Virtual Assistant (Web, Design & Email Marketing Support)
Minimum 2 years experience in Design.
Location: Remote
Hours: 10hrs +

Start: ASAP

About Us
We’re a boutique Australian virtual business support and marketing implementation agency working with small to medium businesses across creative, professional services and trade industries. We don’t operate like traditional agencies or VAs — we act as an embedded extension of our clients’ teams, supporting them with systems, marketing execution and ongoing optimisation.
As we grow, we’re looking for a capable, detail-driven Virtual Assistant to support our web, design and email marketing delivery. We already have a strong team of 4 onshore (Australian) and 4 offshore tea ---------- mbers and we all work together.

The Role
This is a hands-on, execution-focused role suited to someone who enjoys working across websites, design assets and email marketing platforms. You’ll work closely with our internal team to implement updates, build templates and support ongoing client work.
You don’t need to be a senior designer or developer, but you do need to be confident, reliable and comfortable working inside platforms without hand-holding. You need to be available during Australian working hours, as well as for meetings.

Key Responsibilities
Website Support
-Making website edits and updates in Squarespace and Wix
-Updating copy, images, layouts and basic page sections
-Creating wireframes in canva and Implementing changes from wireframes into chosen website software
-Spotting issues and flagging improvements where needed

Graphic Design
-Creating and editing graphics in Canva
-Designing simple assets such as:
-Website graphics
-EDM banners
-Social media tiles and banners
-Lead magnet or PDF updates
-Creating as well as working within existing brand guidelines (assets provided)


Email Marketing (EDMs & Automations)
-Setting up EDM templates and campaigns in MailerLite and other edm platforms
-Supporting email automations and workflows
-Updating forms, segments and basic integrations
-Assisting across other email platforms where required


General Support
-Following SOPs and checklists
-Communicating progress clearly with the team using ---------- and whatsapp - communication is very important, letting us know if there are any delays (which is totally fine), or issues (also totally fine) -> but we need to know otherwise we cannot help.
-Meeting deadlines and managing multiple small tasks efficiently

Skills & Experience that are Essential:
-Proven experience working with Squarespace and/or Wix
-Strong Canva skills (not just basing yourself off canva templates)
-A general love for all things design
-Experience setting up EDMs in MailerLite (or similar platforms)
-Excellent attention to detail
-Strong written English
-Reliable, organised and proactive

We need to see a portfolio


Nice to Have
-Experience with other email platforms (e.g. Brevo, Klaviyo, HubSpot)
-Basic understanding of branding and layout principles
-Experience working with Australian clients or agencies
-Familiarity with project management tools (ClickUp, Monday, Notion, etc.)

What We’re Looking For
-Someone who can follow instructions and think ahead
-Comfortable working independently once briefed
-Takes pride in clean, well-executed work
-Interested in a long-term role that can grow over time


What We Offer
-Fully remote work
-Flexible hours
-Clear systems, templates and support
-Long-term opportunity as our team grows
-A supportive, collaborative working environment

How to Apply
Please send:
A brief intro about yourself
Your experience with Squarespace, Wix, Canva and email platforms
Link to portfolio