Virtual Assistant – Phone Support (2 Positions)

Virtual Assistant – Phone Support (2 Positions)

Company: Black Wall Street of America, LLC
Location: Remote (Philippines)
Type: Full-Time
Schedule: U.S. business hours (EST preferred)

Job Overview

We are seeking 2 reliable Virtual Assistants to handle inbound and outbound phone calls during tax season. This role is critical to client intake, appointment scheduling, and general customer support.

Responsibilities

Answer inbound calls professionally

Make outbound follow-up calls to leads and existing clients

Schedule tax preparation appointments

Collect basic client information and route cases appropriately

Provide clear, polite customer service

Log call notes accurately in our system

Requirements

Excellent English communication skills (spoken & written)

Clear, professional phone voice

Prior call center or customer service experience preferred

Reliable internet connection and quiet workspace

Ability to follow scripts and intake procedures

Detail-oriented and punctual

Nice to Have

Experience in U.S. tax offices, financial services, or appointment setting

Familiarity with CRMs or call systems

Compensation

Competitive hourly pay (based on experience)

Performance-based incentives available during peak season

To apply:
Please include the word “BWA2026” in your application subject line and briefly describe your relevant experience.