Virtual Assistant (Floral Order Processing Agent)

Hello, I am seeking a skilled and experienced individual to be my virtual assistant with excellent spoken and written English. With customer service and order processing background for a floral delivery company.

WHAT YOU WILL DO
-Answer inbound calls politely and professionally
-Provide basic customer support (order status, delivery questions)
-Escalate issues to the team when needed

REQUIREMENTS
-Excellent English speaking skills (clear and professional)
-At least 2 years of call center or phone support experience
-Stable home internet connection
-Quiet workspace for taking calls
-Ability to follow scripts exactly
-Accurate typing and data entry skills
-Punctual, reliable, and organized
-Experience in eCommerce order processing is a plus

WHAT WE PROVIDE
-Full training with scripts
-Easy workflow and support
-Long-term stable work
-Supportive and fast-growing team

WORK SCHEDULE
-Full-time
-Must be available during U.S. business hours
-Weekend availability preferred (rotational)


To apply, please submit a vocaroo voice recording detailing your experience so that I can listen to how you sound like, and send your cv/resume as well. If I like what I hear, then we can setup an interview.