Virtual Assistant / Customer Support

About the role:
We run a dropshipping e-commerce store. You’ll handle customer support and keep our inbox clean, fast, and professional. If you’re reliable and detail-oriented, this can become a long-term role with more responsibility.

Main responsibilities (Customer Support – 70%)
Reply to customer emails/messages daily (Gmail)
Track orders + respond about shipping status, delays, address changes, cancellations
Handle refunds/returns/replacements based on our policy templates
Escalate unusual cases to me with clear notes and suggested solution

Other tasks (VA – 30%)
Basic Shopify admin tasks (tagging orders, checking fulfillment status, updating notes)
Create simple reports: daily “support summary” (tickets received, solved, pending, common issues)

Requirements:
Strong written English (clear, friendly, professional)
Experience with e-commerce customer support (Shopify preferred)
Organized, reliable, fast response time
Comfortable following templates + rules strictly
Stable internet + ability to work consistently

Nice to have:
Understanding of common dropshipping issues (shipping delays, wrong address, missing items)

How to apply (IMPORTANT)
Start your application with: “BLUEBERRY” (so I know you read this)
Tell me your customer support experience (store type + platforms used)
Answer this question: How would you handle an angry customer whose package is delayed 10 days? (short)
Include your best written English sample (a short support reply)

Bonuses:
Weekly/Monthly performance bonus if response time + accuracy targets are met