Virtual Assistant/ Customer Success & Operations Coordinator

Company: Revolving Power Solar (RPS)
Location: Remote (Philippines Preferred)
Schedule: Monday–Friday, 11:00 AM–5:00 PM Pacific Time (30 hours/week)

About Us

Revolving Power Solar is a growing California-based solar company specializing in solar repairs, diagnostics, inverter replacements, battery installations, panel removals & reinstalls, and maintenance services. We pride ourselves on excellent customer service, honest communication, and fast response times.

We are looking for a reliable, detail-oriented Virtual Assistant who can become an important part of our team and help us provide an exceptional customer experience.

Responsibilities

Customer Service

Answer incoming customer calls professionally.
Return missed calls promptly.
Respond to customer emails and text messages.
Schedule diagnostic appointments and service calls.
Confirm upcoming appointments with customers.
Reschedule appointments as needed.
Keep customers informed throughout the service process.
Sales & Follow-Up

Follow up on estimates and unanswered quotes.
Contact previous customers for annual inspections, cleanings, and maintenance services.
Request customer reviews after completed jobs.
Follow up with inactive leads.
Perform outbound cold calls to roofing companies, builders, and property managers to introduce our services and schedule appointments.
Administrative Support

Manage and update our Jobber CRM.
Create and organize customer records.
Upload photos, notes, and documents.
Assist with invoicing and payment reminders.
Order simple materials when requested.
Maintain organized digital records.
Bookkeeping Support

Categorize business transactions in QuickBooks.
Match receipts and expenses.
Reconcile invoices and customer payments.
Prepare bookkeeping records for CPA review.
Track unpaid invoices and notify management of overdue accounts.
Qualifications

Excellent written and spoken English.
Friendly and professional phone etiquette.
Strong organizational skills.
High attention to detail.
Comfortable using computers and learning new software.
Experience with QuickBooks is preferred.
Experience with Jobber, ServiceTitan, or similar CRM software is a plus.
Previous customer service or administrative experience preferred.
Ability to work independently with minimal supervision.
Reliable internet connection and quiet home office.
Performance Expectations

Success in this role means:

Every lead receives a timely response.
No customer inquiries are missed.
Schedules remain organized and accurate.
Follow-ups are completed consistently.
Customer satisfaction remains a top priority.
Administrative tasks are completed accurately and on time.
Compensation

Competitive hourly pay based on experience.
Long-term opportunity with room for increased hours and responsibilities as the company grows.
Paid performance bonuses may be available based on results.
If you enjoy helping customers, staying organized, and being part of a fast-growing company, we’d love to hear from you.