Virtual Assistant / Client Care Coordinator

Virtual Assistant / Client Care Coordinator
Serenity’s Heart Homecare Agency

Position Type: Remote, Part-Time or Full-Time

Work Schedule: Monday-Friday, 9:00 AM-5:00 PM (U.S. Time)

About Us
Serenity’s Heart Homecare Agency is dedicated to providing compassionate, dependable, and professional in-home care services. We are seeking a friendly, organized, and detail-oriented Virtual Assistant to serve as the first point of contact for clients, families, caregivers, and referral partners.

Responsibilities

Answer incoming business calls professionally
Respond to voicemail messages and text inquiries
Screen and document prospective client inquiries
Schedule consultations and assessments
Assist with caregiver applicant screening
Maintain accurate call logs and client records
Follow up with leads and referral sources
Manage calendars and appointments
Escalate urgent matters to management
Perform general administrative tasks as assigned

Qualifications

Excellent verbal and written English communication skills
Strong customer service experience
Professional phone etiquette
Ability to multitask and remain organized
Experience with Google Workspace (Gmail, Calendar, Sheets, Docs)
Reliable internet connection and quiet workspace
Healthcare, home care, hospice, or medical office experience preferred
Experience using Google Voice preferred

Key Traits

Compassionate
Dependable
Professional
Detail-oriented
Positive attitude
Problem solver

Compensation
Competitive compensation based on experience.

To Apply
Please submit:

Resume
Brief introduction video (2-3 minutes)
Audio recording answering the question:
    “How would you assist a family member seeking home care services for their loved one?”
Three professional references

Serenity’s Heart Homecare Agency is committed to delivering exceptional care and service to every family we serve.