Virtual Assistant / Appointment Setter & Scheduler (Remote)

We're looking for a reliable and detail-oriented Virtual Assistant to help manage appointments and customer communication for a growing beauty & spa business.

Schedule

* Monday, Tuesday, Wednesday, Friday, Saturday (US time)
* 11:00 AM – 4:00 PM (US Eastern Time)
* Approximately 25 hours per week

Compensation

* First 30 days (Probation): $300/month
* After successful probation: Starting at $400/month
* Opportunity for pay increases, additional hours, and expanded responsibilities based on performance and business needs

Performance Incentives after probation

* $5 for each new facial appointment booked
* $15–$45 for each new package sale
* Additional bonuses may be available based on performance

Responsibilities

* Respond to inquiries via text, Instagram, Facebook, email, and phone
* Schedule and reschedule appointments
* Manage Acuity calendar
* Follow up with leads and clients
* Optimize artist schedules to minimize large gaps between appointments
* Coordinate with artists regarding availability when needed
* Provide excellent customer service and convert inquiries into booked appointments
* Summarize phone conversations and provide clear notes and action items to management

Requirements

* Excellent English communication skills
* Strong customer service skills
* Organized and detail-oriented
* Reliable internet connection and computer
* Ability to work independently and take initiative
* Beauty, wellness, spa, appointment-setting, or sales experience is a plus

To Apply

Please send the following:

1. Your resume
2. A recent headshot/photo
3. A summary of your experience in customer service, appointment setting, sales, or virtual assistance

Qualified applicants will be invited to the next step of the hiring process, which includes a short voice recording and interview.

We're looking for someone reliable, proactive, coachable, detail-oriented, and eager to grow with our company.