Virtual Assistant / Appointment Setter / Client Success Manager (CSM)

Virtual Assistant / Appointment Setter / Client Success Manager (CSM)

Remote | Base + Commission + Bonuses
Full-Time | U.S. Construction Industry

About Us

We are a fast-growing digital marketing agency that helps U.S.-based construction businesses (landscapers, contractors, hardscapers, concrete companies, and home service providers) generate consistent, high-quality leads and turn them into booked appointments. Our systems focus on performance, communication, and long-term client success.

We are currently looking for a high-level Appointment Setter / Client Success Manager (CSM) to join our remote team and play a key role in lead conversion and client satisfaction.

This position is ideal for someone who is articulate, organized, confident, and understands how to communicate professionally with American homeowners and business owners.

Role Overview

This is a dual-role position combining:

Appointment Setting for warm homeowner leads

Client Success Management for ongoing client communication and feedback

You will be responsible for ensuring leads are properly handled, appointments are booked, and clients feel supported, informed, and taken care of.

Key Responsibilities
Appointment Setting

Call warm homeowner leads provided by our marketing systems

Qualify leads and book appointments for our construction clients

Follow up with leads via phone, SMS, and CRM notes

Maintain high booking rates and professional communication

Client Success Management

Call clients regularly to gather feedback on lead quality and service performance

Identify issues, concerns, or improvement opportunities

Report feedback clearly to the internal team

Ensure client satisfaction and strengthen relationships

Communication & Coordination

Act as the main communication bridge between clients and internal departments

Ensure information is accurately transferred and followed up

Keep detailed notes and updates in the CRM and tracking systems

Requirements

English level: C2 (Fluent) with a neutral accent ONLY
(Absolutely no strong accents – this role requires regular Zoom calls with U.S. clients)

Comfortable speaking confidently on Zoom with American business owners

Working hours 8AM - 5PM PST

Professional home office setup with:

Clean, presentable background

Stable internet connection

Clear microphone and camera

Prior experience in:

Appointment setting

Client success

Customer service

Call center or outbound dialing (preferred)

Excellent:

Communication skills

Time management

Organization

Follow-up consistency

Attention to detail

What We Offer

Base salary + commission + performance bonuses

Long-term role with room for growth

Consistent workflow and stable leads

Remote work flexibility

Opportunity to grow into senior roles inside the company

Performance-based incentives and recognition

We are building a serious, structured company with long-term vision. If you are reliable, ambitious, and professional, this is a role where you can grow with us.

! IMPORTANT APPLICATION INSTRUCTIONS !

Applications that do NOT follow these steps will NOT be reviewed.

Start your application message with EXACTLY the following sentence:
"I read the sentence and I don’t have an accent."

After that, send a 2–3 minute video introducing yourself covering:

Your experience in appointment setting / client success

Why you believe you're a great fit for this role

Your communication style and confidence working with U.S. clients

Who This Role Is For

Professionals who speak flawless English
People who enjoy talking to clients and building relationships
High-performers who want stable income + growth
Detail-oriented individuals who care about results and client satisfaction