Virtual Assistant

We are looking for an organized and professional Virtual Assistant to provide administrative support to the CEO and founder of Good Interfaces, inc., a tech start-up based in New York, from a remote position. The Virtual Assistant’s responsibilities will include assisting the CEO and staff on administrative tasks, data entry and record management, basic customer support, and research and development via web searches. The ideal candidate will be prompt with correspondences, have a meticulous attention to detail, be well organized, and enthusiastic about the company’s first product LoBeams ---------- . This is a major role in a fast-paced start-up environment.

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Working Hours & Time Zone:

Full-time. 9AM-5PM Eastern Standard Time

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Salary:

We want the best: above-average salary, commensurate with experience. Payments made first of the month by default, but negotiable.

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Required Skills and Attributes:

-B.A/B.S or equivalent from a reputable university
-Prior experience as an administrative assistant
-Excellent written and spoken English
-Able to write in a professional yet friendly manner
-Highly organized
-Trustworthy, enthusiastic, and remains calm under pressure
-Excellent attention to detail. Add the word “sparkle” to your application to ensure you’ve read this
-Fast and accurate typing ability
-Proficiency and confidence in Gmail and GSuite (Google Docs, Google Meets, Google Voice, Google Calendar, Google Sheets), --MS Office (Word, Excel), and Slack.
-Experience with scraping and harvesting email addresses
-Experience and confidence in document editing, including spelling, grammar, and formatting errors
-Ability to quickly find email addresses for target websites, blogs, and online profiles
-Willing and able to set up a company Google Voice phone number to forward to your phone
-Promptly respond to phone calls and emails from staff and customers during working hours
-Commitment to gender equity, lgbT rights, and using preferred gender pronouns including gender neutral pronouns
-Commitment to racial equality and non-discrimination

Preferred/Bonus Skills and Attributes:

-Experience with SEO optimization and Google Analytics
-Basic graphic design and/or video editing experience
-Basic experience with Shopify
-Experience with Social Media management including Facebook, Instagram, Reddit, and YouTube
-Experience with email marketing, especially Drip Campaign
-Experience with Intercom and/or Shogun
-Experience using gender-neutral pronouns

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Sample tasks:

-Assisting the CEO and staff in daily operating tasks
-Make business and personal appointments using Google Calendar
-Maintain multiple organized Gmail inbox using folders and the archive function
-Transcribe voice memos
-Schedule meetings using Google Meets
-Regularly check Slack and respond to inquiries promptly
-Review written documents for spelling and grammar errors and provide feedback
-Data entry and record management using Google Sheets and/or Excel
-Maintain a record log of all correspondences with people outside of the company
-Manage and maintain email lists
-Upload email lists to email marketing platform on a regular basis
-Basic customer service support via email and live chat
-Manage customer service requests using Intercom
-Correspond with customers, staff, and collaborators via phone, text, and email
-Act as customer service agent on website live chat
-Review feedback from customers; add tags and notes
-Proactive outreach to new and potential customers
-Research and Development using Facebook Groups, Instagram Accounts, YouTube Channels, and Web Searches
-Identify, collect, and build lists of email addresses from online communities
-Identify and build lists of groups, accounts, channels and websites popular to the company and product’s target audience