Virtual Assistant

JOB TITLE: Virtual Operations Assistant — US-Based Insurance Agency
LOCATION: Remote — Philippines
TYPE: Part-Time | Long-Term Growth Opportunity
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ABOUT US:
We are a growing independent insurance agency based in the United States. We are
building a professional, high-performing remote operations team and are looking
for dedicated individuals who are serious about growing with us long term.
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WHO WE ARE LOOKING FOR:
We are looking for a reliable, sharp, and coachable Virtual Operations Assistant
ready to grow with a US-based agency. This is not just a job — it is an
opportunity to build a long-term career with a company that invests in its people.
If you are a job hopper or looking for short-term work, please do not apply. We
are building a team, not filling a seat.
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RESPONSIBILITIES INCLUDE:
- Supporting daily agency operations and administrative tasks
- Managing candidate pipelines and scheduling
- Communicating with candidates and agents via phone, email, and messaging
platforms
- Supporting weekly virtual interviews and team huddles
- Data entry and CRM pipeline management
- Creating, organizing, and maintaining digital files and documents
- Following standard operating procedures and reporting to Operations Lead
- Other tasks as assigned based on business needs
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TECHNICAL SKILLS REQUIRED:
- Microsoft Outlook — email management and scheduling
- Google Drive — file storage and document sharing
- Google Sheets — data entry, tracking, and reporting
- Video conferencing platforms — Zoom or similar
- Instant messaging platforms — WhatsApp, Telegram, or similar
- Cloud-based CRM systems — experience with any CRM preferred
- Project management tools — experience with any task management platform
- Digital document management — creating, editing, organizing files
- Digital document signing platforms — experience preferred
- Online learning management systems — experience preferred
- Time tracking and productivity monitoring software — must be comfortable being
monitored
- AI tools — ChatGPT, Claude, or similar
- Smartphone — required for calls and communication
- Updated computer system — required
- Stable high-speed internet — required (speed test screenshot must be submitted
with application)
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ADDITIONAL REQUIREMENTS:
Excellent English communication — written and spoken
Strong listening skills — ability to follow detailed instructions accurately
Professional phone presence — comfortable making and receiving calls
Highly organized and detail-oriented
Self-motivated and able to work independently
Flexible and willing to learn new systems quickly
Willing to grow within the company long term
Reliable and consistent — attendance and punctuality are non-negotiable
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WORK SCHEDULE:
- Part-time hours
- Slotted availability: 2:30 PM – 9:00 PM EST (US Eastern Time)
- Full availability required during peak hours within this window
- Some Saturdays required — approximately once per month
- Schedule details discussed during interview
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WHAT WE OFFER:
- Competitive part-time compensation — disclosed upon hire
- Paid time off
- Sick time
- Health allowance after successful 90-day probationary period
- Long-term growth opportunity within the agency
- Ongoing training and onboarding provided
- Supportive team environment led by our Philippines Operations Lead
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HOW TO APPLY:
Please submit your application with ALL of the following:
1. Updated resume
2. Brief introduction about yourself and why you are a good fit for this role
3. Screenshot of your current internet speed test
4. Written confirmation of your availability for 2:30 PM – 9:00 PM EST
Applications missing any of the four items above will not be reviewed.
5. Final candidates will be required to create and submit a short demonstration
video showing proficiency in selected software tools as part of the final
consideration process. Details provided at that stage.
IMPORTANT: Job hoppers are encouraged NOT to apply. We are looking for someone
who wants to build a long-term career. If you are serious, motivated, coachable,
and ready to grow — we want to hear from you.