Virtual Assistant

# Virtual Assistant – Scheduling, Sales & Customer Follow-Up

**Remote | Philippines-based**

Hermes Services Appliance Repair is looking for a reliable, motivated, and sales-oriented Virtual Assistant to support our growing appliance repair business in the Denver Metro area.

This role is ideal for someone confident on the phone, experienced in cold calling, organized with scheduling, and motivated to help bring in new customers.

## Main Responsibilities

* Answer incoming calls, messages, and customer inquiries professionally.
* Schedule appliance repair appointments using our scheduling system.
* Make cold calls to property managers, landlords, real estate professionals, home warranty companies, and potential business partners to generate new customers.
* Follow up with customers on estimates and convert open estimates into approved jobs.
* Submit invoices for completed jobs and ensure job information is accurate.
* Contact customers after service when needed for payments, reviews, follow-up questions, or additional work.
* Keep customer records, notes, appointments, estimates, and invoices organized and up to date.
* Communicate clearly with technicians and management regarding schedules, customer requests, and job updates.
* Help identify sales opportunities and build long-term relationships with customers and business partners.

## Required Experience & Skills

* At least **5 years of experience** in cold calling, appointment scheduling, customer service, sales, or virtual assistance.
* Strong English speaking and writing skills with a clear, professional phone voice.
* Proven sales skills and confidence speaking with new customers.
* Experience following up on estimates and closing sales.
* Strong attention to detail when entering customer, appointment, and invoice information.
* Comfortable using CRM, scheduling, invoicing, email, Google Workspace, and phone systems.
* Able to work independently, stay organized, and meet deadlines.
* Experience working with a home service, appliance repair, HVAC, plumbing, electrical, or property management company is a plus.

## Personal Qualities We Need

* Hard-working and self-motivated.
* Punctual and dependable.
* Trustworthy and respectful with customer information.
* Detail-oriented and organized.
* Friendly, confident, and professional on the phone.
* Strong team player who communicates well with technicians and management.
* Goal-oriented and motivated to gain new customers for the company.

## Pay & Work Schedule

* **Starting pay:** $5.00 per hour.
* **Hours:** 45 hours per week.
* **Schedule:** Monday through Friday, 8:00 AM to 5:00 PM Denver, Colorado time (Mountain Time).
* This is a long-term remote position for a Philippines-based Virtual Assistant.
* The candidate must be comfortable working overnight in the Philippines.
* Pay increases and performance bonuses may be available based on reliability, sales results, customer conversion, and overall performance.

## How to Apply

Please send:

1. Your resume to ----------
2. A short voice recording introducing yourself in English.
3. A summary of your cold-calling and scheduling experience.
4. Examples of industries you have worked in.
5. Your internet speed test result and available working hours.

We are looking for a long-term tea ---------- mber who can help us provide excellent customer service, bring in new business, and grow with our company.