Veterinary Virtual Assistant

Virtual Assistant (Remote) – Reception & Social Media Support
Australia Vet – Southeast Queensland, Australia

Is your super-power turning chaos into calm while keeping brand voices warm, professional and on-point? Join our friendly veterinary team and be the first (virtual) smile our clients meet each day – from phone calls to Facebook posts.

About Us
Australia Vet is an independently owned small-animal practice offering both in-clinic and mobile services across Southeast Queensland. We pride ourselves on gold-standard medicine delivered with genuine empathy, clear communication and a splash of fun. With our clinic relocating to a brand-new, purpose-built hospital later this year, we’re moving our front-of-house online and looking for a versatile Virtual Assistant to replace our physical reception desk and give our social media presence extra sparkle.

The Role
You’ll be the heartbeat of client communication and the curator of our online community.

Reception / Client Care Social Media & Marketing
• Answer inbound calls via 3CX VoIP and triage emails, SMS and chat-bot messages. • Collaborate on monthly content calendars (paralysis ticks in July, International Cat Day in August, etc.).
• Schedule, confirm and follow up appointments in ezyVet. • Draft captions, source images/reels, and schedule posts across Facebook, Instagram and TikTok.
• Process payments and send digital invoices/receipts. • Monitor comments/DMs, flag clinical questions, and nurture engagement.
• Send estimates, reminders, feedback surveys and post-visit care emails. • Pull basic analytics to track reach and engagement; suggest tweaks.
• Maintain up-to-date client records and ensure data accuracy. • Support ad-hoc marketing projects (eg. newsletters, mini-campaigns).
Must-Haves
Fluent English with a friendly, polished writing style.

Proven experience in virtual reception, customer service or veterinary admin.

Confident with social media management tools (Meta Business Suite, Later, Hootsuite or similar).

Tech-savvy: cloud phone systems (3CX or equivalent), Google Workspace, basic Canva.

Reliable high-speed internet, quiet workspace and the discipline to self-manage.

Availability Mon–Fri, 8 am–5 pm AEST (with a shared roster for lunch/cover).

Nice-to-Haves
Veterinary or pet-care industry background.

Basic graphic-design/video-editing chops (Canva, CapCut, Premiere Rush).

Familiarity with ezyVet, Clinic-Wise chat-bot or other practice-management software.

What’s In It For You
Work from anywhere while supporting cute patients (and their even cuter humans).

Collaborative culture that values initiative and ideas – you’ll have a voice.

Competitive hourly rate (invoice/contractor or employee arrangement negotiable).

Ongoing training in veterinary workflows and digital marketing best practice.

Free telehealth consults for your own pets and generous product discounts.

Rates: 5-7 USD/hour

How to Apply

Email ---------- with:

Subject line: “Virtual Assistant – [Your Name]”

A brief cover letter (max 300 words) telling us why you’re the perfect fit.

Your CV.

A 2min voice recording introducing yourself.

Applications close Friday, 8 August 2025 (or sooner if we find our unicorn early – so don’t wait!). Short-listed candidates will complete a quick skills task and Zoom interview.

???? We can’t wait to meet the organised, client-loving superstar who’ll help us deliver exceptional care on-screen and off.