Versatile, Tech-Savvy Account Manager

Hi there!

Thanks for your interest in joining our team at LaunchLab — a fast-growing venture studio based in Los Angeles. We help influencers in the fashion, beauty, home, and wellness spaces launch and grow successful e-commerce brands on Shopify.

We're on the lookout for a versatile, tech-savvy, and proactive Client Success Manager to join our remote team. If you're organized, love working with people, and can thrive in a fast-paced environment, this role could be a great fit.

---- What You’ll Do ----
- Be the main point of contact for our influencer clients
- Manage ongoing communication via email and Zoom
- Coordinate product research and support brand launches
- Use AI tools like ChatGPT to streamline communication and operations
- Learn and work within platforms like Shopify, Slack, and Airtable
- Balance multiple tasks and priorities across different brands and projects

---- What We’re Looking For ----
- Fluent English speaker with excellent verbal and written communication
- Confident and professional on Zoom calls with US-based clients
- Comfortable with tech and quick to learn new tools and platforms
- Highly organized and adaptable — able to switch between different tasks with ease
- Experience with Shopify or e-commerce platforms is a big plus
- Must have a professional home office setup with stable internet and clear audio/video

IMPORTANT
- Candidate must be available full-time from 9:00 AM to 7:00 PM EST (night shift in the Philippines)

---- Bonus Points If You ----
- Have experience in customer success, account management, or e-commerce
- Have worked with influencers or brand founders
- Are familiar with the creator economy and the world of online brand-building

---- Pay & Growth ----
- Starting pay: $1,500/month
- Opportunities for performance-based bonuses and pay raises (up to $3,000+/month)

Next Steps
If your submission meets expectations, we’ll be in touch to schedule an interview.

We’re excited to meet you and hopefully welcome you to the LaunchLab family!

Best regards,
Edward Routh
Founder – LaunchLab Technologies