TikTok Shop Operations Manager

Job Title: TikTok Shop Operations Manager

Ownership / Scope:

Responsible for end-to-end TikTok Shop operations, including onboarding, product listings, bundles/variants setup, platform integrations (Shopify, AfterShip, 3PL), workflow automations, dashboard monitoring, and SOP management.

Core Responsibilities:

Monitor and maintain a high SPS (Shop Performance Score)
Handle and submit appeals for account violations
Ensure overall account health and compliance
Set up campaigns and promotions based on strategist direction
Monitor and manage returns/refunds for the TAP brand
Identify operational issues and recommend process improvements
Execute onboarding checklist; verify tax/shipping/returns policies
Stand up Airtable/Notion trackers & live reporting
Maintain product data quality (titles, attributes, images, PID hygiene)
Implement/monitor automations (alerts, syncs, webhooks)
Write/update SOPs & templates; train POD on changes
Knowledge of Euka AI or Reacher is a plus

Rate: $1,000.00 USD
Schedule: Full-time, Remote - PST (8 hours, Monday - Friday)
Requirement: Minimum 1 year of hands-on Tiktok Shop Operations experience

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