Technical Service Engineer

OPERATIONAL

? Conducting end user training with the clients
? Assigned in project deployment in client site
? Oversee and assists contractors’ activity
? Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
? Performs various duties related to electrical works and design

DOCUMENTATION AND SUBMISSION OF REPORTS

? Processing of work permit
? Creation and submission of activity report after the activity or on the next business day
? Creation and submission of service report on the activity or on the next business day
? Creation and submission of SMS report every after the activity
? Submission of accomplished Job order after every activity or on the next business day
? Creation and submission of project documents
? Monitoring and updating bitrix report
? Creation and submission of client’s update report
? Creation and submission of design proposal
? Updating the inventory of deployed products to clients

COMMUNICATION

? Responsible for the 24/7 phone support to clients and technical team member
? Responsible for the 24/7 email response
? Coordination with clients to resolve issues or concern regarding the project
? Implementation of project timeline (Grant Chart)
? Provides prompt and accurate feedback to clients
? Attends meeting to coordinate issues with the suppliers


SELF DEVELOPMENT

? Improving product knowledge
? Study possible new solutions
? Conducting training presentation
? Attends seminar and training for product enhancement
? Supports to other technical member’s account
? Supports to new technical team member