Technical Operations Specialist.

We're a fast-growing U.S.-based online education company looking for a Technical Operations Specialist to join our Operations team.

This is NOT a traditional virtual assistant role. We're looking for someone who enjoys solving problems, building systems, improving processes, and working with modern automation tools.

You'll work directly with our Head of Operations on projects that improve how our business runs across Sales, Marketing, Customer Success, Finance, and Operations.

If you enjoy building workflows, connecting software together, troubleshooting issues, documenting processes, and continuously improving systems, we'd love to meet you.

Responsibilities

• Build and improve workflows in HubSpot
• Create and maintain automations using n8n, Zapier, or Make
• Troubleshoot system issues and identify root causes
• Connect business tools using APIs and webhooks
• Improve operational processes through automation
• Build dashboards and reports using Google Sheets
• Document processes and create SOPs
• Test new software and recommend improvements
• Collaborate on AI-powered workflows and internal tools

Requirements

• Strong English communication
• Experience with HubSpot (required)
• Experience with automation platforms (n8n, Zapier, or Make)
• Comfortable learning new software quickly
• Strong analytical and problem-solving skills
• Highly organized and detail-oriented
• Able to work independently and own projects

Bonus Skills

• JavaScript
• APIs & Webhooks
• SQL
• Google Apps Script
• Stripe
• Calendly
• Slack
• AI tools (ChatGPT, Claude, Cursor)