Tech Support on Apple

Tech Support Specialist - Apple Macs & Outlook

Part-time / Contract — Must be available US business hours (9–5 PST/EST acceptable) Own Flexible Schedule (Calls are booked in 24 hours before)

Role:
We’re looking for a highly competent tech support specialist to execute a clean, company-wide Apple device reseting & new company iClouds

We have about 20 macs only to handle in the next month before Christmas - where we need to back up the files into Google Drive & then help them erase the computers, when reseting up - we must register the computers into our Apple Business Manager account, help with creating a company iCloud . And then help them log back into their outlook m365 on webmail.


Key Responsibilities

1. Apple Device Reset & Re-Enrollment (Highest Priority)
• Help people with backing up files into a Google Drive. ?- Wipe, reset, and prepare company MacBooks
• Enroll all devices into Apple Business Manager (ABM)
• Create company iCloud - keep passwords & make sure Find my Mac is ON.

2. General Tech Support for Tea ---------- mbers
• Assist staff with login issues, 2FA resets, Apple ID conflicts, iCloud setup
• Provide simple, user-friendly troubleshooting during reset week

3. Availability & Communication
• Must be available US business Pacific Time for IT helpdesk booked in calls:
- So these will be booked 48 hours in advanced. Where they will book in a session to get help on resetting their Macs and general setup.
- They can just be 30 minute calls - where you only need to Audio call & explain to them what needs to be done. You sometimes might either look at their screen OR Google Remote Desktop to control their Mac.


Required Skills
• Must speak English well & know how to provide tech support.
- Familiarity with Apple.
• Strong experience with MacOS resets, Apple IDs
• Confident with iCloud, 2FA, and resolving login conflicts
• Experience with GoDaddy & Email Settings
• Able to speak clearly, walk non-technical users through steps
• Process-driven and organized

How to Apply -
1. Include ' 9-5 PST Tech Support' in the Title.
2. Confirm that you are available to have booked in calls between 9-5pm PST time zone.
3. Tell me how you would help someone reset their Apple Macs & Enrol into Apple Business Manager.