Student Success & Community Manager (Full-Time Remote)

Student Success & Community Manager
Full-Time Remote Position
About Us

Get Rich Detailing is a rapidly growing marketing and business education company that helps automotive detailing businesses generate more leads, more bookings, and more revenue through advertising, marketing systems, AI automation, and business coaching.

We currently support over 105 active students across the United States and continue to grow every month.

Our students rely on us for guidance, support, advertising services, and business growth strategies. Because of this, delivering an exceptional student experience is one of the most important parts of our company.

We are looking for a highly organized, professional, and reliable Student Success & Community Manager to take ownership of student communication inside our Skool (SKOOL) community and help ensure every student receives timely support and attention.

Position Overview

Your primary responsibility will be managing communication inside our Skool community.

On a typical day, you can expect to communicate with approximately 20+ students regarding questions, requests, updates, and support needs.

You will not be responsible for running advertising campaigns, managing ad accounts, or making marketing decisions.

Instead, your role is to:

Communicate with students
Answer common questions
Gather information
Submit student requests
Escalate issues when necessary
Keep conversations organized
Ensure every student feels supported

Think of yourself as the bridge between our students and our internal team.

Primary Responsibilities
Student Communication

You will communicate with students daily inside our Skool community.

Students may reach out regarding:

Advertising questions
Campaign updates
Meta ad account issues
Cost Per Lead (CPL) concerns
Ad creative requests
New ad launch requests
Call requests with management
Tier upgrades
Hiring ad requests
Program questions
Technical issues
General support requests

The most important responsibility in this role is ensuring students receive fast, professional, and helpful responses.

Students should never feel ignored or forgotten.

Response Time Expectations

Students must be checked on and responded to consistently throughout the day.

Minimum expectations include:

Monitoring Skool multiple times daily
Responding to student messages promptly
Following up on conversations when needed
Ensuring students receive updates on outstanding requests
Maintaining a professional and positive experience

Students should generally receive attention 2–3 times per day when active conversations are taking place.

Student Request Management

A major part of this role involves determining when a student request should be submitted.

Student Requests are internal forms used to notify management when a student needs assistance with something that requires backend access or action.

Examples of Student Requests

Submit a Student Request when:

A student wants new ads launched
A student wants ad creative changes
A student wants campaign adjustments
A student wants to lower their CPL
A student reports advertising issues
A student requests technical assistance
A student wants paint correction ads launched
A student wants ceramic coating ads launched
A student requests a call with management
A student needs backend account changes

Every conversation that requires action from management should have a Student Request submitted.

Accuracy and organization are extremely important.

Common Situations You'll Handle
Example #1: Ad Error

Student:
"My ads show an error."

Your responsibility:

Reassure the student
Let them know we will investigate
Gather any necessary information
Submit a Student Request
Example #2: Meta Sca ---------- ssages

Student:
"I received a message saying Facebook is shutting down my account."

Your responsibility:

Explain that these messages are common scams
Reassure the student
Let them know they can ignore the message

No Student Request required.

Example #3: High Cost Per Lead (CPL)

Student:
"My CPL is too high."

Your responsibility:

Acknowledge the concern
Let them know management will review it
Submit a Student Request

You are not responsible for optimizing campaigns.

Tier Verification Responsibilities

Certain services require students to be enrolled in our Tier 2 program.

Examples include:

Paint Correction Advertising
Ceramic Coating Advertising

If a student requests these services:

If Student Is Tier 2
Submit Student Request
If Student Is Not Tier 2
Direct them to contact the appropriate tea ---------- mber about upgrading
Once upgraded, submit Student Request
Hiring Ad Requests

Students occasionally request hiring advertisements.

When this occurs:

Explain that hiring ads require an additional fee
Direct the student to the appropriate tea ---------- mber to process payment
Once approved, follow internal procedures
Training & Support

You will receive complete training covering:

Student communication
Community management
Student Request procedures
Escalation processes
Company policies
Common student questions
Tier structures
Internal systems

You will also have direct access to management whenever you are unsure how to handle a situation.

We prefer questions over assumptions.

Qualifications
Required
Excellent written English
Strong communication skills
Reliable internet connection
Professional attitude
Strong organizational skills
Detail-oriented
Ability to follow systems and processes
Ability to multitask and manage conversations
Preferred (Not Required)
Customer support experience
Virtual assistant experience
Community management experience

Facebook (Meta) Ads familiarity
Marketing agency experience
GoHighLevel experience
CRM software experience
Social media marketing knowledge

You do not need to know how to run advertisements.

A basic understanding of marketing terminology is helpful, but we will provide training on our systems and processes.

Who Will Succeed In This Role?

The ideal candidate is:

Friendly
Professional
Organized
Responsive
Consistent
Proactive
Comfortable communicating with people throughout the day
Able to follow instructions carefully
Willing to learn and improve

If you enjoy helping people, staying organized, and being part of a growing company where your work directly impacts customer satisfaction, we'd love to hear from you.