Solid L2 IT Support Tech - WFH

We’re hiring an experienced IT Support Specialist with a strong background in cybersecurity to join our growing team. This is an advanced position — please apply only if you meet the qualifications below.

About the Role

You’ll be supporting our U.S.-based clients, providing IT support, monitoring systems, resolving issues, and ensuring robust security. You’ll work closely with our team to maintain uptime, efficiency, and client satisfaction.

If you’ve worked with MSPs (Managed Service Providers) and are confident in your technical and communication skills, this is the right opportunity for you.

Requirements

Minimum 6+ years of experience in IT support and cybersecurity
Proven background working with MSPs and RMM tools
Strong understanding of Windows Server, Microsoft 365, networking, and security best practices
Excellent English communication skills (you’ll be speaking directly with U.S. clients)
Professional work setup and stable internet connection
Reliable, honest, and proactive attitude
A solid L2 and we are sure you know where you stand

Compensation & Benefits

Starting salary: $750/month + quarterly performance bonuses
Bonuses: Based on contribution and initiative — top performers can double their income
Raises & reviews: Every 3 months for consistent, high-quality work
???? Christmas pay and holidays included
???? Stable, long-term employment — several tea ---------- mbers have been with us for over 5 years

Please Read Before Applying

This is a senior role — no beginners. English skills are a must

If your expectation is $2,000/month without U.S.-level expertise, this position is not for you. Please don't waste your time and ours

We reward honesty, integrity, and consistency — not excuses or exaggerated credentials.

Missing an interview or being dishonest about your experience will result in immediate disqualification.
Application Instructions
To show you’ve read this post carefully, please use the following subject line in your application email:
“Yes, I’m an advanced IT professional.”
Only applicants who follow this instruction will be considered.
We’ve been in the BPO and MSP industry for 12+ years, providing a stable, growth-oriented environment for skilled professionals. If you have the experience, integrity, and communication skills — this is a long-term opportunity with room to grow. The team you will be working with is also from the Philippines (majority)

Send your resume, LinkedIn profile (if available) and 60 second to 90 seconds Loom video about yourself, your strengths and why you will be a good fit to this job, and a short note about your MSP experience and tools you’ve worked with. List your references especially other MSPs you have work with.