Shopify Dropshipping Backend & Customer Service Manager

Shopify Backend & Customer Service Manager (Part-Time)

???? You must have experience in the dropshipping niche.
We’re looking for a reliable and experienced backend support manager to handle customer service, disputes, and backend operations for our Shopify dropshipping stores.

You’ll be responsible for keeping customers happy, reducing chargebacks, and making sure everything behind the scenes runs smoothly.

???? What You’ll Be Doing

Managing customer service (emails, Shopify Inbox, Gorgias, etc.)

Handling chargebacks, disputes, and refund requests (Shopify Payments, PayPal, Disputifier)

Communicating clearly and politely with customers

Coordinating with suppliers on replacements, tracking, and logistics

Updating fulfillment data and solving delivery issues

Keeping backend systems organized and efficient

Creating and improving customer service templates and workflows

???? You Should Have

Experience in the dropshipping niche (non-negotiable)

Strong knowledge of the Shopify backend (orders, returns, disputes)

Understanding of customer psychology in e-commerce

Experience with tools like Disputifier, Gorgias, or Shopify Inbox

Fluent written English and great communication skills

Organized, consistent, and proactive mindset

1–2 hours available daily

? Workload

1–2 hours per day

Flexible working hours — just stay responsive to customer issues

Long-term position with potential for growth

???? Compensation

Competitive hourly rate

Performance bonuses for low dispute rate & high customer satisfaction

If you have proven experience with dropshipping customer service and know Shopify inside out — we want you on our team.
Please include examples of stores or support systems you’ve managed.

Questions:

Why is the backend so important to a Shopify dropshipping store?

Can you manage a small team?

How much experience do you have in this role?