Service Operations Coordinator

About Us

Integral Lift Trucks is a growing forklift sales, rental, parts, and service company based in Houston, Texas. We pride ourselves on providing exceptional customer service, efficient operations, and high-quality repairs.

We are looking for a highly organized Service Operations Coordinator to become the operational hub of our service department. This is much more than a dispatch position—you will coordinate technicians, communicate with customers, ensure company processes are followed, review completed work orders, and help keep our entire service operation running smoothly.

If you enjoy organizing people, solving problems, and holding teams accountable while delivering outstanding customer service, we'd love to hear from you.

Key Responsibilities:
Dispatch & Scheduling
Dispatch field technicians based on priority, location, and skill set.
Schedule service calls, preventative maintenance, and emergency repairs.
Monitor technician schedules throughout the day.
Communicate arrival times and scheduling updates to customers.
Coordinate with the parts department to minimize downtime.

Operations Coordination
Create and manage service work orders.
Review completed work orders for accuracy and completeness.
Verify technician labor, parts, photos, and notes before billing.
Close completed service invoices.
Track open work orders until fully completed.
Maintain accurate customer information within HubSpot and Microsoft Business Central.

Technician Accountability
Ensure technicians follow company procedures and workflows.
Verify required photos, inspection forms, customer signatures, and service recommendations are submitted.
Follow up with technicians regarding missing or incomplete information.
Help maintain technician productivity and scheduling efficiency.
Identify recurring process issues and communicate them to management.
Support continuous improvement of the service department.

Customer Service
Answer inbound customer calls professionally.
Keep customers informed throughout the repair process.
Follow up after completed repairs to ensure customer satisfaction.
Help identify additional service opportunities when appropriate.

Qualifications
Excellent spoken and written English.
Previous experience as a dispatcher, service coordinator, operations coordinator, or administrative professional.
Outstanding organizational and multitasking skills.
Strong customer service mindset.
Ability to prioritize multiple tasks in a fast-paced environment.
Excellent attention to detail.
Confident communicating with technicians and customers.
Reliable high-speed internet.
Quiet home office.
Available during U.S. Central business hours.

Preferred Experience
Experience with any of the following is a plus:

HubSpot CRM
Microsoft Business Central
Microsoft Outlook
Microsoft Excel
Dispatch or field service software
Invoice processing
Field service operations

What Success Looks Like

Within your first 90 days, you will confidently manage technician schedules, ensure work orders are completed correctly, help maintain technician accountability, close invoices accurately, and become a trusted member of our operations team.

To Apply

Please submit:

Resume
2–3 minute introduction video in English
Internet speed test results
Computer specifications
Expected monthly salary (USD)
Interview Question

Tell us about a time when you had several urgent problems happening at once. How did you prioritize your work, communicate with others, and make sure everything was completed successfully?