Sales & Client Success Representative

Job Title: Client Growth & Success Specialist (Full-Time, Remote)
Location: Remote
Salary: 65,117 PHP per month + quarterly performance bonuses after probation

About Us
We are a North American digital marketing agency that works exclusively with lash extension businesses across the United States and Canada. We run paid advertising, lead generation, and end-to-end booking operations for approximately 50 lash studio owners. We cover our clients' ad spend, manage their leads, and book appointments on their behalf — all for a flat weekly fee.
We are a fast-growing company that invests in our people for the long term. Every person on our team has a direct impact on client outcomes and company growth.

About This Role
This is a full-time remote position combining two functions: inbound discovery sales and client success management. You will work directly with our founder and leadership team.
This is not a cold calling role. Prospective clients have already expressed interest before speaking with you. Your job is to walk them through our services, assess whether they are a good fit, and connect qualified prospects with our Lash Growth Specialist.
Alongside that you will manage relationships with existing clients — answering questions, reviewing performance reports on Zoom, handling concerns, and overcoming objections from clients who are frustrated or uncertain.

Schedule
Monday to Friday

9:00 AM to 6:00 PM Mountain Standard Time (MST)

30-minute lunch break and two 15-minute breaks per day
Please verify the MST time zone against your local time before applying.

What You Will Be Doing
Discovery Calls

Get on Zoom calls with prospective clients and explain our services confidently
Assess whether the prospect is a good fit for our program
Book a follow-up call with our Lash Growth Specialist for qualified prospects
Handle objections calmly and professionally

Client Success Management

Respond promptly to existing client questions via WhatsApp and other channels
Get on Zoom calls with clients to review their monthly performance reports
Handle client concerns and complaints with empathy and composure
Overcome objections from clients who are frustrated or pushing back
Keep accurate notes on every client interaction


What We Are Looking For

Fluent spoken and written English — this is non-negotiable. You will be speaking with North American clients daily and your English must be indistinguishable from a native speaker
Comfortable on camera — every call is on Zoom with your camera on
Good at overcoming objections and staying calm under pressure
Strong emotional intelligence — our clients are small business owners who are sometimes stressed and reactive
Fast typist with flawless written English — no grammar or spelling errors
Able to make decisions independently without needing to be told what to do in every situation
Organised and able to manage multiple client relationships at the same time
Does not use AI to write messages — all communication must be your own words


How to Apply
Download Telegram and send your resume to ---------- . Record a short video of yourself responding to the following objection and send it to the same number:
"I love what you guys do but I just cannot afford it right now."
Speak naturally, keep your camera on, and state the date at the start of the video.