STR Support

Remote STR Support (AU Short-Term Rentals)
Philippines-based | Full-time | AEST-aligned

Join One of Australia’s Largest Short-Term Rental Businesses

This is a rare long-term opportunity to work directly with one of Australia’s most established short-term rental operators — supporting a growing portfolio of up to 800 properties across NSW.

Staff Connect Australia is building a high-performing offshore team, and we’re looking for a proactive, detail-driven Property Operations Coordinator to become one of our foundational hires. If you’re sharp, confident on calls, and love problem-solving in a fast-paced environment, this role has serious growth potential.

You’ll be right at the heart of daily operations — handling bookings, guest and owner communications, issue resolution, and admin support — with exposure to every part of Australian short-term rental management.

What You’ll Be Doing

This is a hands-on, dynamic role. Your responsibilities will include:
- Guest & Owner Support
- Handle inbound and outbound calls with guests and property owners via Aircall
- Respond to enquiries and issues via Airbnb, ---------- , direct bookings
- Resolve problems efficiently and follow through to completion


Operations & Coordination
- Monitor bookings, availability, and calendars using Homhero, RMS, and other systems
- Coordinate cleaning schedules and ensure properties are guest-ready
- Assign and follow up maintenance tasks with trades or contractors
- Track cleans, maintenance, guest issues, and owner communications

Admin, Reporting & Growth
- Manage booking calendars, pricing, and blackout dates
- Assist with onboarding new properties and system setup
- Support compliance documentation (smoke alarms, council registration, etc.)
- Prepare weekly/monthly reports using spreadsheets or dashboards
- Help draft and improve SOPs, internal docs, and guest manuals
- Identify workflow gaps and suggest smarter processes or automations

As the business grows, your role will grow with it — including pricing, owner reporting, SOP ownership, and broader operational oversight.

Who We’re Looking For

You’re someone who:
- Is confident on the phone and professional with both guests and property owners
- Thrives in fast-paced, customer-facing environments
- Is organised, proactive, and solutions-focused
- Can juggle multiple tools and tasks without being micromanaged
- Takes ownership and actually cares about doing things properly

Skills & Experience

Required:
- Excellent spoken & written English
- Stable internet connection
- Confident handling phone calls
- Experience (or fast learning ability) with Aircall, Homhero
- Familiarity with Airbnb, ---------- , and direct booking sites
- Strong organisational & multitasking skills
- Proficient in Microsoft Office (Excel, Word, Outlook)

Preferred (but not mandatory)

- 2+ years in short-term rentals, property management, or admin support
- Experience working with Australian clients
- Exposure to cleaning teams or remote contractors

We’re open to candidates with less experience if you show initiative, strong communication skills, and the right mindset.

Tools You’ll Use
Core Systems:
- Homhero, RMS, Breezeway, Orana
- Comms & Support:
- Aircall, Slack, Zoom, MS Teams, Google Meet, WhatsApp
- Automation & Docs:
- ChatGPT, Zapier, Google Docs, Canva, Microsoft Office, WordPress

Bonus Tools:
- PriceLabs or other pricing platforms


What You’ll Get:

- Full-time role – 40 hrs/week (AEST-aligned)
- Structured roster – 7-day operation with rotating shifts
- You’ll work one or both weekend days
- Always two consecutive days off each week
- Paid training & onboarding
- Direct mentorship from leadership
- Long-term career growth in a scaling business
- Exposure to end-to-end Australian STR operations

A role where initiative, ownership, and ideas are genuinely valued