Remote Medical Front Desk

JOB TITLE: Medical Front Desk (U.S. Healthcare Hawaii)

We’re a U.S. medical clinic hiring a long-term remote VA for front desk + scheduling. Work hours will be from 730AM HST to 1200 PM HST and from 130PM HST to 430PM HST

KEY RESPONSIBILITIES
- Answer/return patient calls, schedule/reschedule, confirm appointments
- Insurance verification, basic benefits questions, collect required info
- Document clearly inside the EHR and keep tasks organized

REQUIREMENTS (BUT FLEXIBLE)
- 1+ year U.S. healthcare front desk / scheduling / patient access experience (remote or in-clinic)
- Strong spoken + written English (natural, easy for U.S. patients to understand)
- Comfortable with: insurance verification, referrals, copays/deductibles
- Reliable internet, quiet workspace, headset; HIPAA-minded work habits
- NO agencies/teams. You must be the person doing the work (no outsourcing).

HOW TO APPLY (FOLLOW EXACTLY OR DISQUALIFIED)
Start your message with: AVC

Include ALL of the following:
1) Resume/CV link (PDF via Google Drive/Dropbox; set to “anyone with link can view”)
2) Answer these (real examples only; 4–8 sentences each):
- Q1: A prior auth was denied and the patient was upset. What did you do step-by-step?
- Q2: You caught a scheduling/insurance mistake before the visit. How did you fix it?
3) Loom video link (60–90 sec, camera ON):
- State your U.S. healthcare role + years
- Say this line naturally: “Thank you for calling our clinic—this is [Name]. May I have your insurance company and member ID so I can verify benefits before we schedule?”

Missing resume link, missing Loom, audio-only video, agency/team applications, or generic/AI-style answers = disqualified.